Lulu Ave,

1025 Westminster Mall, Westminster, CA 92683

"Love this place. Got a few piercings with Jony yesterday & I couldn’t be happier. So easy & painless. The staff is super nice, knowledgeable, and patient. Come check them out!"

"Johnny was amazing! He is knowledgeable and really wants To make sure the piercings look Perfect both to his standards and yours! He really makes you feel Comfortable. I will definitely be coming back here in the future. I love my piercings! Thank You!!"

"Booked online appt several days in advance for my daughter to get her ear lobes re-pierced. We arrived on time but the WiFi was not working, so there was some delay as the staff worked on resolving that. One staff member who may have been a little flustered from the stress of the tech issue said to the other “you can check them in now” in a manner that set off a little flag for use about the professionalism. It all went downhill from there. The person checking us in very awkwardly started the process of checking us in and requested that we start signing the waiver. She said ‘um’ and ‘like’ and ‘basically’ so many times that it was apparent that she had not been formally trained in a procedure to do what she was doing. Instead of “hello, welcome, thanks for your patience! I bet you’re excited for your piercing. Please join me here at the counter and I’ll get you all checked in” she just started shouting from across the room to us in the seating area and we had to assume we should come and talk to her over where she was. Once I filled out the waiver, we were asked for a form of ID. I gave them my DL and she said no for my daughter. I said, my daughter is 8, no I don’t have ID for her. They said I could go get it, but it was beyond odd how they didn’t seem to understand how inconvenient that was nor how disappointing it is for an 8 yo who was looking forward to the experience. I let them know that this requirement was not communicated ahead of time and that in the future it would be very supportive to folks to get this detail clear at the time of booking. They blew off my comment and said “It’s on our website”. All I could do was laugh and the utter lack of customer service and professionalism. Couldn’t just validate my frustration and logical reasoning and tell me that this very important detail is somewhere on their website like I’m supposed to know that? Laughable. We left and went to Claire’s. Got the piercings without delay or resistance."

"It was my first time here and I had a great experience. Justine was very helpful with the jewelry and Maya was so great doing the piercings! I most fed recommend them and I will be back for more!"

"My experience, and my brother-in-law’s was absolutely amazing.The staff are very nice and welcoming, and answer all of my questions concerning the care of my piercing. I was nervous at first because pain is expected but it was only a small pinch. They have very light hands. I will definitely be coming back and recommending this spot for other people. Justine did my brother-in-laws piercings and they came out amazing. She is so nice and answered all of our questions and we loved that she gave the option of a count down or breaths for my brother-in-laws first experience. Thank you so much!"