Ralphs

"Misleading pricing Patrons of this Ralph’s have long grown accustomed to the Third World conditions of the premises and surrounding environment. The store’s parking lot and sidewalks resemble a sad and dirty homeless shelter. Vagrants in different stages of undress and sobriety menacingly lurk about - morning, noon, and night. As one might expect, the store is dirty, and the exterior is absolutely filthy. Such is life in this area. Of even greater concern, I recently noticed multiple instances of deceptive pricing. Here are just two clear examples. Tags on the shelf indicated that bottles of 40oz Pinesol cleaner were priced at $2.64, part of a clearance sale. I carefully checked the product, sizing, and price displayed on the shelf, as the advertised price was significantly below what I am accustomed to paying for this product (usually around $4.99). Upon checking out, the cash register charged a price of $7.99, a massive difference. I brought this to the attention of the check-out person, who then went to inspect the price on the shelf where the Pinesol was stocked. After several minutes, she returned and attempted to explain that while the price displayed on the shelf was indeed $2.64, that price applied to a batch of Pinesol – same product, same size – that had completely sold out. The $7.99 price charged at the register applied to the batch that was currently stocked on the shelf – same product, same size. Only by comparing the 12-digit serial numbers on the shelf tag and the product label could one ascertain that there was any difference (despite the fact that the higher and lower prices both pertained to the same product, same size with the only difference being their respective product codes). On a different date, I sought to purchase Power Crunch protein bars. In this instance, the shelf tags, printed in bold red ink and yellow highlighting, depicted a price of 2 for $3.00 (equating to $1.50 per bar). I grabbed a box of 12 bars, expecting a total price of $18. However, the total price for the box of 12 came to $23.88 (which works out to $1.99 per unit). When I mentioned the discrepancy to the checkout person, I was asked whether I had photographed the price shown on the shelf. Not aware of the need to prove my case, I had not accumulated any such evidence. I made a point of doing so the next time I visited and encountered the identical situation – the shelf tag stating a price of $1.50 per bar and the register charging a price of $1.99 per bar. This time, when presented with the photo on my iPhone, the cashier smoothly explained that the $1.50 price applied to individual bars. The collection of 12 bars in a box commanded a different, higher price per unit of $1.99. The matter was easy to fix – I simply removed the 12 bars from the cardboard box and was charged the lower price of $1.50 per unit. The point is that nowhere on the shelf - where the cost of this product was displayed - was this sneaky, underhanded pricing trick disclosed. One should be able to trust that the prices shown on the grocery store shelves are accurate and not be required to painstakingly audit whether the prices charged at the checkout register are different than advertised on the shelves."

"Terrible store doesn’t have changing rooms as a dad that had an emergency with my baby this was the worst case scenario I had to run back out to the parking lot and change my son there. When asked for one the manager just laughed and said we used to"

"Do not go to this Ralph's if your new or from out of town, the black security guard guy who works here is someone who likes to cause problems. This is a bad area, the security guard makes it a bad area to be. Go to the nice one on labrea toward Santa Monica where their civilized and friendly."

"I was shopping at Ralph's when I had a question about an item, supposedly having a discount on the specific item I had and was charging me full price. So I spoke to a manager, Patricia. The way she responded was very rude and unprofessional. I don't see how could Ralph's hired her as a manager. She seems she doesn't have any education or customer service experiences."

"I can spend hours in this store. So fascinated by their items. Yip I am South African and most of the products here is not available back home. Their fish selection is wide and well priced so is the salad and veggies and meat. The ready made sushi looks amazeballs. Also has a pharmacy inside. No eating out for me while in Hollywood, we eating in and it’s all thanks to Ralph’s ❤️"