Sky Zone Trampoline Park

"Celebrating my child's birthday at sky zone was one of the worst experiences ever. My wife had booked the party online, for confirmation of planning the vendors and caterers had also called guest services to find out what time would setting up reserved party room would be available, she was told 3:00 p.m. to be on the safe side, the reservation was from 3:30 to 6:30 p.m. We arrived on said time to set up and were told we cannot set up until it's practically the last hour of said reservation. We had invited over 2 dozen guests, had elderly guests with health issues to which staff didn't care to accommodate properly, the majority of food we had catered spoiled due to improper communication between my wife and guest services about the actual set up time for the food. To top it all off, the manager Kennedy didn't even bother giving some sort of discount for their mistake, they charge accordingly as to how many guests you have, six guests weren't able to make it and yet sky zone still charged us full price. It felt like a zoo and circus combined. Some of the staff members were polite, but for the most part a whole lot of them were rude and careless."

"Thought it would be a great weekly family tradition, but I'm already thinking about cancelling my membership after about 4 or 5 months, seems like several of the attractions are closed nearly every time we come, including 4 of them today, including the new playground which is the main reason my kids like coming here. And they are usually out of pizza and/or some of the icee flavors at 11am on a Saturday."

"Went to Sky Zone January 1, 2024. Got 2 "Elite Sky Zone" pass. It used to be a great place, but it went downhill. The place needs a lot of TLC. There is no integrity in this location. The parking lot was discussing! There were old Sky Zone socks, wrist bands and junk food everywhere. I even let the front lady know and she said she would take care of it but by the time I left, 2 hours later, it looked exactly the same. (pictures attached) I was there at 10:30 am but the place was in desperate need of cleaning. Part of the gym was under construction; I was not told that part of the gym would be closed. Lots of trash everywhere and needs a good vacuum cleaning and wipe down. I thought I was getting an "Elite" experience and left feeling disappointed. I DESPERTLY wish I would have gone to Thousand Oaks location. Van Nuys is a BUST!"

"**BEWARE** of their MEMBERSHIP practices. They take your credit card the first day and everything is butterflies and rainbows. However, if you want to stop, they make you jump through hoops to be able to cancel the membership. First, you cannot cancel at their Sky Zone facilities, it can only be done online. Second, you cannot do it the day of, or counting weekends. My membership was due on a Monday, I cancelled on a Friday and on Monday was told that I still had to pay for another month. Their policy is to cancel, ONLY ONLINE, and ONLY WITHIN 3 BUSINESS DAYS. They clearly do work, because they took the time to let me know I was going to get billed no matter if I did do it 3 days before. The technicality of "business" days got me hooked for another month. About the place: Buying tickets in advance, as well as filling out the waiver online will save you time when you get here. The place is usually packed on weekends, but not at all on school weekdays. I always opt for a membership ($38.99) for unlimited time on weekdays and 2 hours during weekends."

"Plenty of activities and zones for kids to jump, play and go wild. My kiddo loves the obstacle course and the zip line. I just enjoy having a place to sit and wait. We came here for a bday party and it was very well organized and all the kids and families seem to have a great time. Would definitely come back."