Innovative Pathology Services
501 20th Street, Knoxville, Tennessee, United States
About the Innovative Pathology Services
Innovative Pathology Services is a cutting-edge medical institution located at 501 20th Street in Knoxville, Tennessee. Specializing in pathology services, our team of expert doctors and health professionals are dedicated to providing the highest quality diagnostic testing and personalized treatment plans for our patients. With state-of-the-art technology and a commitment to innovation, we strive to deliver accurate and timely results to help improve the health and well-being of our community. Visit us today to experience the difference that Innovative Pathology Services can make in your healthcare journey.
Reviews of Innovative Pathology Services
"Though I suppose I should be thankful that this service diagnosed my tumor quickly, I and my mom have done nothing but fight with them about a bill that I am not responsible for. Every time we call, they say it is fixed, and now after two months of zero correspondence, they have turned me over to collections. This has been going on since February. I beat cancer at twenty-four only to have to fight $7,000 bills that I do not owe after the fact. Not sure what is going on in the billing department, but it is so disheartening. This is supposed to be a time where I am healing and relearning how to live, and yet here I am, on hold, begging to know why I have been sent to collections over a bill my insurance says I do not owe. Make this right."
"I'd rate less than 1 star. They have been billing my family for over a year for lab service that was fully paid by insurance. Insurance has spoken directly with them over the course of a year and IPS claims they've "corrected the issue". Then the letters threatening collection began. More calls to them follow and IPS stated over the phone there is a $0 balance and provided $0 balance invoices. Then more bills come showing a balance again with collection threats. As is abundantly clear in reviews above they won't work with your insurance, just threaten you."
"Terrible billing service! Refused to bill my insurance and sent me to collections instead, even though my insurance covers 100% of the procedure costs. I have written letters and called with no response. My insurance company has called them numerous times and no one answer the phone."
"My wife recently gave birth to our first child, and we honestly didn’t know what we were doing. We have TennCare, and absolutely everyone I know, including customer service representatives from TennCare and the people I work with in a dental office that takes TennCare told us we wouldn’t have any bills to pay. We received a bill for about $260 from this company without even knowing they were used for a test. Had we been told insurance wouldn’t cover this, we wouldn’t have had it done. My wife can’t work for another month or so, and my income alone can’t cover anything other than essentials and rent. After calling IPS and letting them know we had TennCare and weren’t supposed to have any bills, they told me that the account was on hold and it would be sent back to insurance with a letter when it was determined if we still owed or not. We never received a letter. Today 8/20/2023, we received a letter from their collection agency. Now we have a bill in collections, I have $21.13 in my bank which has to be my gas until 8/25/2023 when I get paid so I can get to work, and this upcoming paycheck will only leave me with $146 after rent and the car payment we have every paycheck. This was scummy and I will be looking into disputing the charge. There’s a very clear reason this group has less than 2 stars."
"I had no idea about this lab until today, when I realized they had put a collection in my name. My credit score went down by 80 points!!!! They never contacted me or sent me a bill, so I did not know I owed them money. This is not the way of doing business!! People work hard to build up a good credit history; you cannot just ruin it with your irresponsibility! Update on my review: They helped me remove the collection after I paid the bill. It turned out they had my address mistaken."
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