ETSU Health Family Medicine Kingsport

"I took my husband to see this group on 1/10/24. He was very ill with complicated symptoms. The wait was very short and the staff was very friendly. He was attended by Dr. Lutzky who then brought in Dr. Taber, one of the residents. He did an extremely thorough exam and then they went to discuss a plan with Dr. Brockport, the supervisor. They all came in and discussed the plan at great length and answered all ourquestions. We did not feel rushed at all and you could tell they truly cared. We will recommend this group to all our friends and family."

"It's an act of congress to get them to help with continued concerns. I have PCOS and am having some worries now. Can't get an appointment and just keep getting sent to the same answering machine, after explaining it to someone."

"I have been at etsu family physians for 20 year. I have mixed feelings about going there. But I haven't found a place that's better for me and my situation. They do listen to what you are saying I will give them that. But then they have to go talk to the actual physician and see what the best course of action is best then both of them come in and talk to you. If you misss 3 appointments they can't schedule a appointment you have to do a walk in and wait till they have an appointment. But all together they have some bad but they have more good experience for me. You will have to go and see how good it is for you."

"July 3, 2023. Today I called the clinic and requested an appointment to see one of the following Doctors, ( Dr. Brockhurst, Dr. Brummel or Dr. Harris). I spoke to Megan Church over the phone requesting that appointment the reason for requesting that appointment was because I not only felt like I was being gaslighted but also because there are two misdiagnosis listed in my chart and delays in receiving my medical supplies and also a Cancer patient. I was at the point where I have had enough of their negligence. Megan Church told me I could not get an appointment with Dr. Brockhurst nor could I get one with Dr. Brummel or Dr. Harris because I have never seen or was treated by them before That I had to see Dr. Christopher Welch who was assigned as my PCP. Dr. Rose who has been gone from there a long time ago was my original PCP. Well Megan Church is WRONG. Dr Brockhurst is the one who removed the tube in my right ear as it was already falling out. Dr . Brummel treated me numerous times for vertigo. I have seen all three doctors many times in the past for several reasons including having cysts removed in that clinic when it was at the previous address location. Everytime I get a notification in my email pertaining to something new was added to my follow my health I screenshot it , every message I sent and every message that I received back I screenshot it and everyone of those documents I placed in a zip folder with a password to keep for my records. I am now at the point of filing complaints not only to the University but Medical Board as well. After that conversation over the phone with Megan Church I went over there and signed a document requesting my medical records because this is not only upsetting and adding more stress to finding out my cancer was returned but lack of CARE and leaning towards civil action. Megan Church lied about me not ever being seen by those three Doctors I requested to see and saying that they have never treated me. Over the years I have 1000s of screenshots and paper work to prove otherwise. Just because that cancer has been in the picture for the past 10 years I am not cured of my OCD to be well organized . I document everything and my phone conversations are always on speaker phone as I not only have a hearing problem but prefer after everything that has happened witnesses to those conversations. Cheryl Walls."