Langley and Taylor, LLC

"We’ve had green water in our pool several times this year … the chlorine levels were so high the pool has to shut down tomorrow. Our HOA should have been smart enough to see the 3.2. ratings and stay away."

"Our subdivision has used them for years. We are trying to get them to go to another company. They say they maintenance it 6 days a week. We've asked for gps logs that they have and they have yet to prove they are there 6 days a week. The water is always low, hot water coming out of the jets, the breaker was tripped and the pump stopped working on a Sunday and it was just stagnant water. Very gross. We were able to reset the breaker on Sunday and add water to the skimmer to help cool it down. Thank goodness as it was packet. Their response is to zip tie the pool area gate and now if it breaks or gets too warm, we can't correct it. I swim laps at 6am and it is so warm that it's like swimming in a huge bath tub. Always dirty. Algae everywhere. I've also left 3 messages without a call back. Businesses - do not use this company. Bad customer service."

"I used Langley & Taylor for several years - they even completely stripped and re-tiled my pool. They consistently did not do a good job of cleaning the pool, were unreliable, and during the 5 years since they re-tiled, tiles are constantly falling off and they do not think that they have a responsibility to repair free of charge. In addition, it always seems that there are parts which need replacing. I changed my pool company about 9 months ago to American Pools, and the difference in the efficiency of the service and the cleanliness of the pool (and lack of minor, sometimes major, billing) is night and day."

"This company manages the pool where I am staying. They sent a guy out at 5:40 AM to "clean" the pool, which involved using a leaf blower. I went out to yell at him since the pool is STEPS away from where 20+ people live and he had the cojones to whine that he had an inspection in a few hours. I told him I didn't care, it was before 6am and this was ridiculous. Especially considering how many people are trying to sleep before getting up for work. He finally shut up and didn't turn it on again but SERIOUSLY people. Leaf blower at 5 something in the morning... I'm sorry you forgot to clean it the day before and your boss is supposed to show up this morning, but you will not screw everyone else over."

"This company has the contract to maintain the pool of the apartments that I live in. They occasionally come out and look at the pool, but never actually do anything. I actually went to the pool TODAY between 12-1pm for a swim and was unable to do so due to the insane amounts of bugs that were in the pool. Luckily, I and my company have maintained a pool in the past and were able to skim the pool and empty the bug catchers, but it struck me as I was doing this that it is pathetic that I and my guest were having to do this while a company is being paid to maintain the pool. The pool badly needs to have a good scrub down and a backwash, but that seems to be beyond Langley's skillset. This is not the only issue, we also had an instance last week where I was taking my 14 month old son to go for an afternoon swim (Which he looks forward to daily) and there was a dead bird in the pool. We were excited to see that, for once, Langley was on site! We requested that the employee do something about the bird, to which he replied by saying that this "was not his job" along with some rant about how many lifeguards he manages. While a single person managing 100+ lifeguards is somewhat impressive, I fail to understand why or how this is related to the removal of the dead bird, and I would really love to know precisely what his job is. Since doing anything beyond tossing some chlorine into the pool seems to be outside of their scope. All in all, I would not recommend this company to anyone for maintaining their pool, unless your pool magically maintains itself when in the presence of many excuses (and if it does, please let me know so I can recommend your pool designer to our board!). The above listed are just two of many pitiful experiences with this company. We will be visiting the next board meeting to find out exactly why this company is in contract since it seems that they do not do anything short of tossing chlorine."