Ace Hardware of South Pasadena

"These guys are life savers. I’m moving and have just a few days left and needed boxes, desperately. I tried using the Home Depot app, and it’s just *absolute trash*. I only wanted ten boxes, and their only delivery window was six days away. (There is so much more I could complain about with them) I needed the boxes in the next couple days. Ace might not be the behemoth that HD is, but they totally rescued me. I went online, ordered my boxes for delivery and thought I was good. Almost immediately, I got a call from them but missed it. I called them back and asked if there was a problem. Absolute kudos to their front desk team, or whomever answers their phones, because they told me their truck is having issues and the nearest day, Tuesday, for delivery was already full. I told them I couldn’t wait longer than Tuesday and the man said he’d talk to the manager. Long story short, the manager personally brought the boxes to me today, Monday, using his own car. I was *SO* appreciative of Oscar for bringing me them, and even offered, then insisted, he take a $20 for his time, and he steadfastly refused. He told me to just donate it to the charities at the register when I come in next. A *HUGE* thank you to Oscar, and whomever else was manning the phones and dealing with me. Totally pleasant, efficient, and quick to help me out. I cannot recommend them enough. Give them all a raise! A+++"

"Waited for several minutes at the paint counter, no-one ever came by, even though someone was there when I picked up the chip for the color I needed. Other employees milled around nearby and chatted with each other. Needed Benjamin Moore Advance but had no choice but to head to Home Depot where they were able to paint match. Done there in the amount of time I waited for someone to appear (but never did) at Ace. Hard to believe Home Depot has my local hardware store beat for attentiveness and care?"

"My wife and I often shop at Ace Hardeare to get things for house and also for the garden and many things. This location use be Orchards it like a Ace they everything before they changed names to Orachatds."

"Excellent experience once again. On October 5th, 2023, i purchased a 7/8" hole saw with the purpose of cutting into Abs plastic for a project. I finally had time to use it today, and it didn't work for me. It ruined my project and had to purchase a new sheet of ABS. However, i had thrown away my receipt in the trash as i didn't think i would need it. I have other Ace hardware branded hole saws that i have used on plastic and have worked flawlessly with this 7/8" being the only exception. Thankfully, i was able to get assisted by a very polite associate named Susan. She was able to find my purchase without the receipt by using my phone number that is linked to my Ace rewards card. I am thankful to her for helping me today. With that look up, i was able to make a return for the hole saw, and i was able to purchase two different styles of hole cutters to see which one will work best for me. I will be keeping both. Thank you, Susan, for making my experience stress free. Associates like you are the reason i keep returning to Ace Hardware for my project needs."