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Waterscapes Backyard Resorts
2319 Winford Avenue, Nashville, Tennessee 37211
About the Waterscapes Backyard Resorts
Waterscapes Backyard Resorts is a premier general contractor located in Nashville, Tennessee, United States. Our team specializes in creating stunning backyard retreats that feature custom water features, luxurious pools, and beautiful landscaping. Whether you're looking to transform your outdoor space into a serene oasis or a lively entertainment area, our expert team can bring your vision to life. With a dedication to quality craftsmanship and attention to detail, Waterscapes Backyard Resorts is the perfect choice for creating your dream backyard escape. Visit us at 2319 Winford Avenue to start planning your backyard paradise today.
Reviews of Waterscapes Backyard Resorts
"I’ve owned and/or had in-ground pools built in homes I’ve owned from California to Maryland. I contracted with Waterscapes Backyard Resorts of Nashville TN., to design, build and maintain my 65,000 gallon in-ground pool, oversized hot tub and waterfall/fire features, and they are WITHOUT a doubt, the best pool contractor I have ever worked with. It was a complicated build with changes on-the-fly, but they were honest, ethical and fair (fantastically so) from start to finish. Even during this CRAZY pandemic plagued, supply-chain collapsed and economically downturned time. John, their construction Superintendent, was a God send. For anyone looking for a high quality, honest company to build their backyard resort, and who has patience and understands the complications of the process, I have no hesitation giving them a five star rating."
"This is a poorly-run business. The company needs to invest more in operations to keep pace with growth. It runs like it did when Nashville was a much smaller town. This review is based on experience, from a customer of the business for many years that has used a range of services - including the initial sales consultation, pool and hardscape design, build-out, start-up, maintenance/repair and cleaning. Some examples of improvements the company should make: The company still uses a generic, single email address for incoming service requests that ends in @att.net. They haven't established email addresses for named employees or created centralized email addresses like service@, sales@, etc. They field calls and take notes, but have a rudimentary process of logging and tracking incoming requests. Requests get lost and intercommunicated. This often results in long delays for service, the inability to understand the status of service requests, frustrated customers and irritated personnel fielding the calls. In addition, and most frustrating, it results in multiple trips for service technicians to solve problems - reducing efficiency of maintenance teams and further frustrating customers. They have no trouble-ticket system and need one. If they had one, they would have a good way to understand their queue of outstanding service request and a method to prioritize their service backlog. There are trouble-ticket solutions that cost less than $10 per agent, and would give them a robust system to manage their incoming phone and email requests. The system would also give them the data they need to determine how many new support technicians to hire (they need a lot more). They need to invest in training so they can expand their number of maintenance techs and reduce the load on their already overworked team. They prioritize new builds over maintenance and sometimes even divert their most senior team out-of-state for their preferred customers who build multiple pools. They have no real division of labor between maintenance and new builds, so new builds get priority. Those of us who are long-time customers go to the back of the line. The cleaning team doesn't communicate well with the maintenance team, so it falls to the homeowner to discover, diagnose and resolve issues that the pool cleaning team were obviously aware of. There are some really nice people that work for the company, but they are overworked and many are disgruntled. Lee, please invest in your business. There are some easy fixes you can do. You are missing some of the basics required to scale the business and address your customers' concerns."
"Had a good experience working with the folks at Waterscapes Backyard Resorts. While we ended up not building a pool (right now), they were very nice and professional. They put the needs of our family and the limitations of our home ahead of just trying to make a sale. They took the time to answer questions and provide a possible layout for our property. When the time comes, WBR will gt our business! Thanks guys!"
"I am the owner of Waterscapes Backyard Resorts and one of my goals is to satisfy every client we deal with to the best of our ability. Unfortunately in a service based business we come across clients that for whatever reason we just cannot satisfy no matter how hard we try. This does not mean we are right or the client is right...it just means that common ground could not be reached to satisfy a situation. We strive daily to improve areas that need attention and welcome any constructive criticism that helps improve our clients experience as well as improving our business. Thank you, Lee Seelig"
"Agree with the first reviewer here. We had the same problems, with the same person who worked there named Junior. Terrible customer service. We now use Clearwater Pool service who have been excellent. Would NOT recommend"
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