Dunn-Edwards Paints

"Horrible experience! The level of incompetence of the manager Brandon is on a whole nother level. I called in a large order of paint for pick up. I arrived there and he tells me that they are completely out of that style of paint, and I have to wait an hour till they go to another store to pick it up. Question: Why didn’t he tell me this on the phone? So, I asked for some type of compensation (discount of some sort because of the inconvenience) not only did he say no, but he didn’t even apologize for his screwup. So, I ended up driving to Sherman Williams, which was close by and they made me the same color of better quality paint on the spot. I’m DONE with Dunn Edwards!"

"A note to commend the Assistant Manager, Daniel, who twice showed us outstanding professionalism and caring customer service!... On two different occasions, his store did not have the paint product that we needed (supply chain issues). However, he called other stores to find the product, and even directed one of the store clerks on "how/where" to locate the product. He also guided us on our questions about "other" paint supplies we needed for the project, and only sold us what was "needed". Because of Daniel, we feel confidence and trust in Dunn-Edwards! Dale Andrews"

"Went in to have some paint mixed. When we entered, there were two other customers leaving. The phone then rang. The sales associate answered the phone, instead of helping us, and proceeded to ignore us for the next 10 minutes. We ended up leaving and will be trying to match our paint to one of the larger companies because of this customer service."

"Absolutely love this store love all the stuff sharmell is my favorite she's the color coordinator super friendly and helpful very informative Randy green is a representative you want to have he'll show up at the job site help you out with anything you need all the staff here just fantastic"