House of Rohl,

3 Parker, Irvine, CA 92618, United States

"Excellent customer service. Provided replacement cartridges for free. I have 2 of the Nicolazzi kitchen faucets that have lasted for 15 years and counting."

"Would not recommend bathroom accessories from Rohl. Product looks pretty at first but not well made at all for price. Toilet paper holder has never been right since we purchased 5 years ago. Made in separate pieces which do not stay together, and half the time falls apart and onto the floor when trying to use. Photo shows end piece that never stays on and masking tape we had to add around the end where it goes into the part that attaches to the wall (never stayed in until we put that on). Purchased from an extremely reputable Rohl supplier in town, not randomly off the internet and was told that was how they made them and a new one would not make a difference. Towel bar not much better…"

"I wouldn't buy another Rohl product, and regret that we have them now. It has been, at times, difficult to get support for our fixtures, and we've had several problems with them. Sometimes the phone hasn't been answered during their stated business hours, and in several tries I've never received a reply through their online customer service contact page. And now they've discontinued our fixture. These definitely were not worth what they cost."

"Horrible communication and still waiting on fixtures from march of 2022. I have been ignored and the date keeps getting pushed my homeowners have been in distress this whole time. I cant believe a company would take a 14,000 dollar order on a product they couldn't deliver on (French brass material) as a contractor I will never work with them again and if anyone is using Rohl on a job or wants Rohl I will not be doing the work for them."

"Our painter dropped a light fixture on our Rohl faucet, shattering the porcelain hot and cold pieces. Our faucet is 19 years old. I called Rohl and they sent me replacement parts for free. That was so unexpected. My 19 year old faucet looks perfect again. Best customer service and all my bathroom fixtures still look great after nearly 20 years."