Kingston Brass Inc.

"Li Anne is possibly the best customer service person I have ever had the pleasure of working with. She takes the time to help you solve your issues all with a bright cheerful attitude!"

"Customer sevice rep. was quite helpful, but better than that, she stayed on the phone with me for 30-40 minutes once it became evident that I am a bit technologically impaired. Very kind of her. Even stayed while I found tools I needed to break down the faucet looking for parts that could ID the brand and model type. I was impressed"

"Li Anne provided EXCELLENT support, above and beyond what was expected. I called to see if I could buy a cartridge for a faucet we have that I thought was a Kingston faucet. It turned out to not be a Kingston item but Li Anne was kind enough to send me a link for what looks like an IDENTICAL item from another manufacturer. Since each cartridge is specific to a specific faucet, this has helped me track down where I can buy that needed part. MANY THANKS to Li Anne and Kingston Brass for that support!"

"I’m a designer. Buy lots of different products . Bought 2 pieces of Kingston Brass , brass finish plumbing parts, from a very reputable supplier. Finished did not match. Reached out to Kingston brass to see if there was another part that would have a better finish match. They were dismissive and said one wasn’t their product. I sent them images of their packaging, inserts, skew numbers and finish mismatch. I’ve never had such a response. Will NEVER use their products again."

"Great products with large selection. Customer Service was very helpful with a return of an item that unfortunately would not fit my antique sink. Looking forward to receiving the replacement I chose. My antique tub was reglazed and the Kingston Brass fixture looks and functions great (see pic). Turns the tub into a shower with style."