The Home Depot

"They are the worst store of Home Depot their customers are rude. I had ordered Apliances from them and they gave me time bracket between eight and 12 on Wednesday, February 21 and they didn’t show up and they told me they showed up they lied I have my cameras outside to prove it and I called the manager, he didn’t do anything about it, I had to cancel my order and buy my stuff from Lowe’s better service at Lowe’s"

"Used to enjoy Home Depot for their knowledgeable staff and in some areas that still happens. But I am so tired of seeing 3 to 4 associates standing around SELF CHEKCOUT JUST GABBIN. The self check line is long and no other offers to expedite. I tried to find an associate for help and gave up. As did another customer. If you gonna stand around how about you walk the store looking for theft so I don't pay.higher prices to do YOUR work. Or hire seniors who actually know how to put in a hard day's work since the younger crowd don't care your giving away their jobs."

"As a loyal customer and 20 year+ veteran, I am deeply disgusted and troubled by a the sales associates and overall customer experience with this store and Home Depot as a company. I purchased a refrigerator from the sales associate who assured me of its quality, minus the superficial blemishes of being a floor model and I paid $1317, nearly the full price of a new, in-box refrigerator, believing in the integrity of your products and sales practices. However, after experiencing multiple malfunctions with the appliance within 2 years, we were shocked to discover that the refrigerator was in fact 7 years old at the time of sale (manufacture date 11/2014). This means almost all of the manufacturer’s warranties were exhausted at time of sale. This revelation is not only upsetting but also raises serious concerns about the ethical standards practiced at this store. As someone who has served in the military for over 2 decades, integrity and honesty are values I hold in the highest regard. The realization that I was sold an old and evidently defective product under the guise of new, and at almost its full original new price, is unacceptable. Unable to get any assistance to rectify the problem in-store, my attempt to escalate to the corporate level was dismissively addressed as “ we will be sure to document your feedback.” This store’s and Home Depot’s reprehensible standard business practices should be avoided at all costs."

"The people working at the paint department need to improve their knowledge. You'd be surprised after all the paint mixing that the final color is the opposite of what you came for. We dealt with 3 workers and they don't know what they're doing. I guess management doesn't care!"

"I am so disappointed in my experience at this South Chino location of Home Depot. They totally ruined Father’s Day. I really wanted to surprise my dad on Father’s Day with the best gift ever by getting him the stainless steel propane gas burner grill by NexGrill. Because the measurements of the grill showed it would not fit in my car, I Ordered NOT ASSEMBLED on June 14 with curbside pick up so the employees could place it in my car since I was alone. I Got there at 9:30am on Father’s Day (June 19). I was so excited to give the grill to my dad at our Father’s Day celebration later that day and checked in on the mobile app. A Car pulled in front of me and received his order in about 5 minutes. After 30 minutes of waiting, I rolled down my window and told the employee I had been waiting forever to receive my item. He asked if I was there for the grill. I said yes. He said, “oh one of the ladies said it was already brought out. I’ll go get it for you.” He and another worker came to the car with an assembled grill. As I stated when I purchased the grill, this is not what I asked for because it was assembled. I told them this and they said this was the last grill in the store smh. To make matters worse, It looked like the floor model. It Was dirty, dusty, had the advertising price tag flyer on it and everything. So the employees realized the grill was too big for my car as I already knew it would be. I had to remove my 2 car seats and strategically place them in the front seat while the employees had to try and take parts off of the grill to make it fit. This was a whole mess because now I had to leave and pick up my sister’s kids which caused me to be late and I had to reinstall the car seats. Home Depot I don’t understand why you couldn’t have found me a brand new grill in the time ordered til’ when I picked up because you had 4 days. There’s a lack of communication with your team which had me waiting for 30 minutes only to bring me a used grill which I paid full price for. How does that make sense. I highly suggest no one go to this Home Depot especially if you’re trying to get an important present for your loved ones."