Natural Stone Source 1315 South Bradley Road, Santa Maria, CA 93454

"Our experience with this firm was nothing short of AMAZING! Quality material at an AFFORDABLE PRICE! They replaced our outdated tile and grout countertops with beautiful quartz. The job was completed at an affordable price and delivered and installed AHEAD OF SCHEDULE! We HIGHLY RECOMMEND them!!!!"

"I have been dreaming of working with Natural Stone Source for quite some time. When they were located on Frontage Rd in Nipomo, we would regularly walk our dogs past their store and dream about one day being able to redo our own kitchen with beautiful stone from their store. Fast-forward a few years and their new location in Santa Maria has MORE slabs and is now conveniently located right around the corner from our house! We recently committed to doing our kitchen and it was a no brainer who we were buying our slabs from. We went to the grand opening celebration for their new Santa Maria location and Caryn, our salesperson, was incredibly helpful and knowledgeable. She never once pressured us to make a decision and was extremely easy going. Their selection of products is incredible, and the way it's laid out in the store makes it very easy to shop and compare. They carry porcelain, marble, granite, quartz, quartzite, and much more. They also offer sinks, backsplash options, and work with local appliance companies, so it can really be a one-stop-shop for most of your remodeling needs. We originally thought we'd go with porcelain, but kept looking and circled back multiple times to an incredibly beautiful slab of Sea Pearl Quartzite. Because the natural stone slabs are all unique, we made our purchase that night so we'd not lose out on this perfect stone. We ordered two slabs and they stored them until we were ready for templating & install. Once we were ready for the countertops, we put our deposit down for installation, and set a date with Mike for template and install. When the crew came to template the kitchen, the lead, David, took dimensions and made a template of our kitchen and backsplash. He took his time making sure everything was measured correctly and if there were any design details he asked us what our thoughts were and would note the change. The templates were given to John, a master at cutting stone, who finished our countertops and backsplash in two days, way ahead of our scheduled install date, which means we're that much closer to having a working kitchen again. We decided not to choose the layout of the template and gave John total creative freedom, and we're glad we did. Install day was like Christmas morning, and after seeing the layout John decided on, we were floored. All of the pieces came together perfect and he was able to book match all the mitered edges, and there appears to be no seams even though they were cut and glued together. The grain pattern everywhere is gorgeous and well thought out! David, Alex and a few other guys were here for the install. I love that David was here for the install since he was the one to template and he knew exactly how things were supposed to be. They laid drop cloths across the house to protect our floors, and worked hard to keep dust to a minimum. The guys spent 7.5 hours installing our countertops and backsplash. They had to make some additional cuts on-site to ensure perfect fitment of the backsplash and some pieces that wrapped inside the window box. A few sections of stone weighed over 600lbs, but these guys made lifting the slabs into place look easy and were extremely careful when handling them so as to not damage anything. David is extremely meticulous and you'll find him constantly using a level and measuring multiple times before making cuts, he also looks at things from different angles to make sure it all looks correct. I appreciate his perfectionism and his work is reflective in his attention to detail. I am EXTREMELY picky and notice little things and his work is FLAWLESS! I'm telling you, he's the guy you want installing your countertops! When it was all done, the guys cleaned everything up and vacuumed the areas of the house they worked in, very professional and courteous. I couldn't be happier with our decision to use Natural Stone Source for our kitchen countertops and backsplash!! They are the best choice on the central coast for all of your natural stone needs!! I will post before and after pics once our kitchen is completed."

"I purchased Cambria quartz from Natural Stone Source/Central Coast Stoneworks and their fabricators did the installation. Approximately 9 months later I was wiping down the countertop and felt something rough near the seam and discovered a 5" crack going off the seam. I contacted Mike at NSS and sent pictures to them and to Cambria. I explained to Mike and the Cambria rep that I wanted the countertop replaced not repaired since it was in a new kitchen however later a Cambria rep did do a repair on the crack to try and prevent it from spreading. The Cambria rep indicated I should have found the crack sooner and I explained it was on a side of the counter that I rarely use and also due to the pattern in the quartz, poor lighting and my bad eyesight I didn't realize that it was there until it was long enough to feel and realized it wasn't the seam. It was insinuated that I did something to cause the crack and at one point the Cambria rep got argumentive with me on the phone raising his voice and accusing me I didn't do my "due diligence". I became uncomfortable and ended the call. I thought I had done my due diligence by researching different quartz brands and thinking Cambria was one of the better brands purchased it. I didn't realize included in that "due diligence" after installation I should have been checking the counter daily with a flashlight for cracks that could appear. When I started doing this I found cracks on the opposite side on the front mitered edge and another contractor pointed out that the underside of that corner had been filled with resin. Employees and the owner of NSS/CCS ignored requests for return phone calls and are refusing to take responsibility for the poor workmanship. A product is only as good as the store front representing it and also due to the disturbing interaction with the Cambria rep and the poor workmanship of NSS/CCS I would not recommend anyone purchase Cambria quartz and do not do business with Natural Stone Source/Central Coast Stoneworks."

"Dishonest business. I buy a slab paying a good price for it; but when they delivered to a cutting shop where they cut it and charge me $400.00, it was a different slab that the quality I chose; a complete garbage of slab full of yellow mold stains. The store refuse to take responsibility for they mistake and change it because it was cut. That cost me to pay for a second slab delivered to the cutting chop once again but this time it was broken exactly at the piece we need. The Store management got in to a serious argument each time with me. Causing me a stressful time and extra cost in my project. I definitely recommend you to buy at different place ."

"This is a hard review for me to write. To sum it up, we got the job done, and it turned out fine, but it was not without it’s problems. I’m fine with problems, by the way. I’ve done enough home remodels to know they can occur. It was the unprofessional manner in which they were dealt with. The details: We hired Natural Stone for a kitchen counter install. Great price and initially friendly staff, which is why we chose them. They worked with our parameters and were patient with our requests. The problems started with the template. I understand that the fabrication may not be directly associated with Natural Stone, but since that’s who they used on our job, my review reflects that. During templating, the question was raised concerning where the counter would meet up with the oven/range. I made it very clear that we wanted to maintain a gap between the counter and the oven (which isn’t standard installation - but was made clear nonetheless). On the day of install, the piece that was brought in contained NO edge at the specified gap for the oven. This left the underlying plywood exposed to visual sight, which is very unsightly. Immediately we called the fabricator to figure out what went wrong. Unfortunately he became accusatory, stating that standard installation runs up to the oven, thus eliminating the need for an edge piece. I explained that we had agreed to leave a gap, which he remembered, but his excuse was that I didn’t specifically tell him I wanted an edge. So I asked if a professional countertop install leaves exposed plywood. He just repeated that I didn’t tell him I wanted an edge (as if anyone in their right mind wants to pay thousands of dollars for an unprofessional job). The issue wasn’t resolved until I made contact with the owner and explained the situation. It was a little disheartening that I was still made to feel like I was to blame when talking with the owner. But we did come to an agreement that it would be fixed. A laminate piece was added to give an edge that hid the plywood, and it looks good. Only when the second slab was brought in did we realized that they fabricator had placed the edge meant for the oven on the opposite side of the counter where it meets the refrigerator! My wife asked if we should call and get that fixed as well, but I decided that I was done with the fixes, and since it didn’t detract from the look of the counter, we kept it as is. Project was completed in a timely manner, and it turned out good, and the problem was fixed. But the customer is not always right with this business. It took A LOT of convincing for the fix to be made."