Gray's Paint & Wallpaper

"This store is a complete rip off. They make you buy an entire quarts of paint if you want to sample different sheens. They also don’t carry all their color samples and they make you buy an 8oz jar instead of a 2oz sample jar. When I asked why we have to buy a quarts they didn’t give a proper and convincing explanation on why we should by a quarts just to sample sheens other than it’s not cost effective for them if they do it any other way. They charged me $88 for four samples. It’s clear their tactic is to rip off people and charge more for samples. When I complained that most of the paint will go to waste and what they do it’s not good for the environment the guy became rude and asked me to leave the store which I happily did and will never go back to this store again. Message to the owner: Please don't accuse me of harassing your employee. If I continued to speak, it is because your employee asked me if the store manager explained the reason to me why I needed to buy a quart. I replied to her, saying no, he didn't give me a convincing reason other than telling me it's not cost-effective for you to carry samples or give us samples in different sheens, and we need to purchase a quart. I even told her I didn't see it as her fault, but what the store does hurts the environment because most of the paint I bought would go to waste because the only choice you have given me is to buy a quart or walk out. I said that calmly and politely without raising my voice or anything, but the other employee who gave me the reasoning that it is not cost-effective for you to carry all sample paints got upset and became rude and raised his voice and asked me to leave. If you want to applaud their professionalism, it's your choice and that's fine, but don't accuse me of harassment please."

"If you have a woodcare project coming up, visit with Craig or Joshua, they're seasoned experts in all things wood. I personally recommend using Sansin because after 13 years in the industry, I haven't found a better product. But don't take my word for it, see the folks at Gray's Paint."

"My favorite for a long time has been Benjamin Moore paint products, and I've been going to Gray's since it was on 42nd in San Mateo. The one thong always consistent throughout the years has been the friendly helpful service."

"We are putting wood windows in our home and needed help with figuring out a stain color on the pine frame. Craig, the store manager, was impressively helpful. I brought in our window sample and Craig let me pick out 4 stain samples that he opened up and applied on the wood frame. The customer service was fantastic! The store is nice and clean and very inviting."

"Great service - I now have the nicest painted deck in Belmont. Thanks for all your help guys."