The Sink Factory

"Dump of facility, Bought a part which was expensive and had no instructions. It immediately. Owner was more interested on making a profit on this sale than on customer satisfaction. Extremely hostile. I would NEVER go there again. Afterwards, I found the part at 1/6 the cost on Amazon and it came the next day."

"This store is such an incredible asset to anyone with specialty or older fixtures. I've spent so much time in regular hardware stores trying to figure out what parts I need, or how I'm going to fix what I need to fix with the limited parts available. When I go into the sink factory, I've only ever spoken to one individual (I'm guessing the owner?), who always knows exactly what I'm looking for. Case in point, I just went in with an internal part of a valve in our shower. He knew exactly what valve it was as soon as he saw it. He mentioned that it there had been a few different versions of it over the years, and that even though they no longer made the part, he had a replacement part in stock that worked as long as you changed out an o-ring (which - of course he also had). Don't waste your time wandering around the plumbing section of a hardware store. Come here and talk to someone who, apparently, lives and breathes plumbing fixtures. This small store is one of the great ones - the niche stores that contain as much knowledge as they do parts."

"Come here for creative, cheap solutions and honest customer service when it seems like everyone else is telling you the opposite of what your gut it saying! I had a kitchen sink hose that was leaking because the threading on the hose got ruined so the hose spray attachment wouldn't seal onto the hose. I went to Home Depot, Ace Hardware, Moran, and Rubenstein (the latter two are plumber specialty stores) and everyone told me the same thing: that the sink type is not a common model and it'd be hard/impossible to find a replacement hose so it'd be best if I just replaced my ENTIRE sink (basin, handles, faucet, piping, EVERYTHING), which can run $350+. I couldn't believe this because it was just the threading on the hose that was ruined, and there must be some way to hack it and make it work! Finally one of the plumbers recommended I try the Sink Factory, but warned me that it would be expensive. I called in and Ragnar the owner said he was technically closed today but offered to see me anyway. I dropped by and showed him the hose piece. He gave me a tiny little gasket and some teflon tape to wrap around the broken threading all for just $2. TWO dollars! And it works like a charm! Saved me hundred of dollars. Thank you, Ragnar!"

"I am Restoration Architect and Owner of the National Landmark 1901 Frank Lloyd Wright Davenport House, in River Forest, Illinois. We have been purchasing faucets, plumbing fixtures, custom items, and parts from the Sink Factory for over 15 years now. Ragnar and his team have an amazing selection, incredible knowledge, and an awesome, can-do dependable attitude. As a Restoration Architect we deal with many vendors and suppliers in the historic preservation world. The Sink Factory is the best! I highly recommend them!"

"These guys are absolutely fantastic. Whether you’re looking for new or to restore old, they have a carefully curated selection of parts and fixtures at many price levels. Old school customer service and hospitality. Support this business!"