Brownies Ace Hardware 1563 Polk Street, San Francisco, CA 94109

"I don’t understand why people here are so unhelpful and rude for no reason. They are always having a bad day and helping customers is their least favorite activity. When you do get someone, better hope it’s a girl because all the guys here have major LDS"

"Come here to cut keys. Super nice and friendly staff, and they copy the keys quickly. Prices are extremely reasonable and a lot cheaper better quality than the kiosks you find around. They also offer a guarantee that your key works as well."

"The counter lady was very helpful and friendly. She asked if I needed help and I told her what I needed and she directed me there quickly. The store is a little small and a little bit expensive, but we need to support local businesses."

"Dear trans people: DO NOT come here. They will constantly misgender you without regard. I just rented a carpet cleaner here and and had an extremely unpleasant, unprofessional experience. I was a regular to this store since 2021 but will not be coming back. The new closing staff are awful. I miss the previous two workers who had their places before. They were kind and helpful."

"I thought this place was cool the first few times I went there. I realized they have very rude service. There's a man that I'm pretty sure is the manager and is very snappy when you ask him for help. I see him being friendly and nice with other men that come in there, but when I ask for help (as a woman) it bothers him and he is rude. They also hired a girl that was fired from my old job (because she is rude) and she is now being rude here at the hardware store. (I haven't been back in a while, hopefully she's gone) luckily I work in Cole valley now and I just go to Cole Hardware."