Penske Collision Center 9136 Firestone Boulevard, Downey, CA 90241

"this is a warning never come here. I've worked in the body shop industry for over 8 years, and when my wife's car was in a accident All-State said take her car here. thinking her car is a year old toyota it will be in and out. the claim said 4 days and they took 2 months. their updates suck their estimator fransico sucks he gives attitude with every question you ask and is either not there or leaves early plus he is never updated always says he never recieves emails from insurance company but my wife does then he gets them at the end of the day all of a sudden? plus they let the car just sit while we had no rental and didnt let us drive it since they had even ordered parts yet.the girl at front desk says since he isn't there they have no answers or updates on car like no one else can help on it. at least the manager was kind and did more in 1 day then he did. their thing is for every thousand dollars worth of work its a week in the shop? so at 2 thousand it should be two weeks not 2 months. I saw the damage and knew yeah about a week of worth depending when the parts get there including repair and paint. now seeing other reviews we don't want a apology I just hope the owner actually looks over there's and does something about his whole staff. after receiving the vehicle I mean what's up with the trash in the paint and orange peel???? how do they turn our car to us with all the trash and forget 2 emblems? is there no quality control or polisher there? don't know how to prep for paint? we would want to take it back but rather not just so we don't deal with you guys and the wait."

"Taking your car to the body shop is not fun! However, if you are looking for a honest, reliable and straightforward experience, go to Penske. David in the collision center is Great! I've been to other shops where they kind of talked down to me because I'm a girl. He was always very respectful and never tried to "dumb it down ". He kept me informed from beginning to end. My car is Beautiful! Don't waste your time anywhere else"

"I was recommended here from my insurance Company, I definitely regret choosing this collision center. I drop of my car on August 4th 2022 a brand new 2022 Lexus, I thought they would do a great job, but unfortunately they didn’t .I was disappointed with the work they did. As I tried to check my car when I went to pick it up I found a lot of things they did wrong and till now I’m still finding , I have been trying to call David the guy that took my car in and also the manager Donna I have left multiple msg on their voice mails. With the receptionist they are always on lunch or not in for the day and till today I have not heard from them. I have finally decided to complain to my insurance. And write this review to help others out. 1-They don’t take care of the cars here, the cars paint was completely scratch, I don’t know if it was when they were working on the car, or when the wash it it seem like if it was wash with a hard broom. 2-I still don’t understand why was it that the engine of my brand new car had to be so dusty , if there was nothing to be fix there the hit was only on the left side of the car. They need to cover the cars Engine. 3- passenger door , I had to take it back the following week to get it fix since they did not assembled it back correctly the door was not closing properly ,and they still didn’t do it it right I have to take it back for the 3rd time I’m not sure if they broke something or what. I’m suppose to take it back again to get it fix. 4- My tires were missing the air caps. Now I have to return to pick them up as they said that they were left at the place where they took my rims to get fix Please check your cars!!! 5 - it has only been 2 weeks and the paint is already peeling and I’m noticing more and more little things 6 -also I have notice that it seems like when they applied the top clear coat paint on the drivers door They didn’t don’t do it right there is a big line I don’t know why. Need an explanation At this point i feel that I don’t even trust them to fix the door and the paint again.hopefully I can contact the main supervisor to help me out."