Jenkins Restorations

"DO NOT USE THIS COMPANY. My project that was quoted at 3 months is now going on 8 months. I have been given nothing but excuses. I’m on my second project manager and second General Manager. They can’t keep people or they’re hiring the wrong ones. Communication is nonexistent. Timelines and calendars don’t exist. No QA/QC on estimates. I was told custom countertops were ordered in May… only to find out in October they never were when the Project Manager was fired. Didn’t realize countertops weren’t even in the estimate until Dec when the estimate was completed in April. This isn’t even half the issues. They already have cashed the insurance checks. I’ll be sure that my insurance company will never work with them again."

"Called them on Wednesday after some issues with our place. Jordan showed up saturday evening & took care of most of it. But our trouble was with getting the dry wall guy Brandon to come give us an estimate or work on our place. It took him 3 long weeks to show up & give an estimate that was ridiculously EXPENSIVE. We got the job done through THUMBTACK for 1/4th of Jenkins quote . Would not use this place ever again for any work on our property. Expensive & unreliable folks. Made us wait so long for nothing."

"(March 6) Came out for est. of roof repair. Very professional and they know what they're doing. (March 16) After providing my insurance with an repair estimate, my insurance company approved it and processed my claim. I then received a call from a company employee stating that they could not do the work for the estimate they provided to my insurance company because it was not enough money ($6,300) to cover the repair and allow them a profit. The employee stated they would try to buy materials themselves rather than through a contractor to see if they could perform the repair. I informed my insurance company, and they determined to provide me two other contractors in my home town of Clarksville to contact. Both had good reviews, so I contacted one on March 17, a fully bonded and insured contractor, who has worked extensively with my insurance company. He came out that day and provided me a quote of $5,000 for the work. I have now contracted with him. It seems odd that this contractor can do the work for $1000 less, and still make a profit when Jenkins Restoration was needing even more."

"Wow. Less than 24 hours I received a email, verbal telephone conversation feedback from the Regional Office pertaining to my current circumstance. It concerned this (JR) company and sub contractors assigned to my home as the homeowner. They offered the assistance I needed to get the ball rolling in the right direction down to the lower echelons. Felt hopeless but now confident “Regional” stepped in and the “Powers to Be” did some decisive action to bring parties (sub contractors) all on one accord! Jenkins Restorations in the Nashville area places a sign as you enter into it’s facility that clearly states in bold black print” CORE VALUES”. After my conversation with the Regional Office, I saw what that meant, and appreciative that I got that. Thanks for the help. As we move towards a completion date, I’ll commend with a final post review. Can’t wait… Mr.Long"

"After dealing with this company, I am SHOCKED that their reviews were anything higher than one star. I recently worked with Jenkins Restoration to repair a water leak I had in my house. My insurance company suggested them and from their reviews online, they seemed like a good company. The first employee I worked with was good, he brought fans to dry out the water and took a sample of the floor to test for mold. After about a week of no update and unable to get ahold of him, I called customer service to find out he no longer worked there. From this point, I feel like my file didn’t get passed along and I got overlooked. Weeks later, Terry was assigned to handle the mold removal and cleaning. He would never answer or return my calls to schedule the clean up. Days later, the branch manager Travis, called and apologized saying he was going to personally come do the work. The following week, I stayed home from work waiting on him to arrive. After an hour passed and unable to get ahold of him, I gave up waiting. Later on, he texted me saying “guys running behind I’ll see where they are I don’t have good service in Florida” after telling me he was PERSONALLY going to come do the work. I never heard from him again- no explanation, no apology, and nobody else ever reached out to take over. Days later with no response, I called customer service to get their equipment out of my house. After EIGHT WEEKS, the only work they actually did was dry the leak by leaving the fans running 24/7 the ENTIRE time running up an insane electric bill. I made it very clear that my son and I were having to stay with family because my house wasn’t livable at this point and they dragged us along for two months without helping us at all. I called a better company and my house was complete in two weeks. Do yourself a favor and pick a different company."