Kendra Scott,

7515 Poplar Avenue, Germantown, TN 38138

"My husband purchased for me a bracelet for Christmas that was $80 at Kendra Scott that was in the Saddle Creek Mall location in Germantown, Tennessee. I didn’t care for how dainty the bracelet was & tried to return it and get a refund 3 days later. ( I had purchased another bracelet somewhere else) I had the bracelet in the original packing with the in-store receipt, and was told I could only get an exchange or an in-store credit that they do not do refunds. I do not think this is an acceptable policy especially at Christmas time. Almost all stores will give a refund with a receipt. I told the employee that I didn’t really want a gift card that I had purchased another bracelet somewhere else and she said that was their policy. She did then proceeded to tell me that had my husband bought the bracelet online and I returned it at the store that I would’ve been able to get a Refund on the purchase. So you’re penalized if you shop at the store location instead of buying online which makes absolutely no sense to me? She also did not say that she was sorry when she knew I was disappointed that I could not get my money back. I am giving it two stars because they did let me switch out my bracelet for one that I liked better (even though I really did not want any more jewelry.) But now I am left with a $20 gift card that I will have to go back and spend even more money at the store at a later time because the bracelet that I bought was cheaper than the one that I was returning. I looked all over and even ask a store employee if they had anything in the store that was $20 but all she offered me was this cheap felt looking jewelry box with only two dividers, which I was not interested in. I will say the other employees I had interactions with were friendly and helpful. I will not be purchasing anything else in this store due to their poor refund policy. Too many other stores offer a full refund with receipt, Especially at Christmas time! Teresa Nale"

"My daughter now has two debit card charges against her because the store associates convinced her she needed to place a second order for an item she bought. No idea why, I was not with her at the time. The frustrating part is when I called the store to resolve the second charge, I was told “call customer service“. FYI… There is no Kendra Scott customer service. You will be put on hold multiple times until finally a voice message tells you no one is available to take your call and leave a message. I finally went online to the chat and was told “we can’t help you“. Pitiful. Won’t shop here."

"It was our first time going into this store. My daughter wanted to look at two of the necklaces. Both of which were located in the front of the store. You were able to bring our dog in, which was so much fun."

"it was my daughter's birthday yesterday. She wanted to go to Kendra Scott to get her birthday's 50 percent discount on the necklace. The customer service is the best. I forgot to ask her name. She has been worked there for four month. She is a such nice and patient person. they closed at 8:00pm. but she was still very patient even after their working hour. I was very appreciated it . best of all we won the pingo in the end, learned a lot from the bingo game. they are very knowledgeable about their brand. Don't miss birthday month discount. it is a steal."

"Very friendly staff, very customizable nice jewelry. They also have a great birthday month discount, so if it's your birthday month check them out."