Robert Irwin Jewelers

"I can only remember one of the ladies names, Doris. But they both were a great help. I went in to get a battery replacement for my watch and it was quick. Great service!"

"Robert Irwin Jewelers in Southaven is the epitome of Customer Service! I was in recently to have old jewelry, that I was not using, evaluated and purchased by them, during their "National Rarities Sale" event. I was able to use that money & a 20% bonus to purchase new jewelry at Robert Irwin, Southaven. If you missed this Event, don't miss the next one! My sales person was Jessica Artis. She did a superb job in helping me pick out new jewelry. However, the sales staff are all excellently trained by the manager, Sharon. I observed everyone that walked in, acknowledged and greeted warmly. Robert Irwin also includes custom jewelry, appraisals, repairs and warranties in their list of services. Please see the picture of my new ring, which Jessica Artis advised, is a trending style. I place this visit among my top sales experiences."

"Absolutely wonderful place and the service is beyond words! The staff takes the time to ensure YOU have what YOU want. There hasn’t been one time I’ve had a bad experience or felt pressured to buy something I didn’t want."

"Update: issue was resolved. I have the 14kt bail installed on Wing pendant. 3.75 stars for the solution Old post 1 star: I came to Robert Irwin Jewelry base on the excellent review I read . However, I received poor service. The ladies at the counter was nice. Let start there. My issue is on the work. I have a 3 mm Franco necklace d/c in 20 inch and a Wing pendant. The bail on the Wing pendant didn't fit the Franco necklace therefore is the reason I went to Robert Irwin. After receiving the items back, I noticed that the bail shows 10kt not 14kt. I have nothing against 10kt but I wanted the same 14kt bail as the original pendant. So frustrated because I have to wait to receive the pendant again. You don't make this mistake if this what you do everyday. If I was able to notice the difference, I know for fact the jeweler was able to see the difference as well. 10kt and 14kt definitely look different just as 14kt to 18kt and so on. I will never shop here again base on my experience. All I am saying be careful in where you do business. I don't know if the ladies judge me but I was definitely Scam. If I could do it again, I would never go back. Already paid so I have to wait for the jeweler to resolve the issue for the second time. I will attach a picture as well. I gotten my jewelry from a company called Jacoje Jewelry and if you are familiar with Jacoje Jewelry they do excellent work. So disappointed. Beware. First time ever doing business with this company."