911 Restoration of Murfreesboro

"I would give 0 stars if I had the option. I used this company to restore and do upgrades to my home after a fire. Cabinets were installed upside down, I was told that he charged more for painting and other things because his workers did a great job. Door knobs, light switch panels and mirrors/windows have paint splashes on them or were completely painted over. There was no clean up in or around those areas.My outer door/screen door will no longer lock because the door was propped open with a heavy object. It used to hold it open day and night. Even when no one was there. There were supplies left in my home and by my garage that were not disposed of, glass in the grass and dirt by my front porch where the windows were taken out and replaced, unleveled floors upstairs, doors that will not stay closed, the window shutter on my bedroom window left hanging off of the front of the house, downstairs bathroom lights and exhaust replaced when no work was asked to be done other than replacing the floor which resulted in extra money out of pocket. I had to buy a new HVAC unit because the coils were not cleaned after the smoke and ash from the fire and the workers having my AC on non stop for over 4 months. I was told by Greg that the light fixture in my bathroom was changed because it was in the garage and was thrown away. The light fixture was under the bathroom cabinet the entire time. It was never thrown away. Speaking of the garage, Greg reached out several times and told me that I could use the roll away dumpster that was in front of my home to clean out my garage. Never did he once say that anything was stored in the garage that needed to be placed back into the home until AFTER I let him know that the garage was cleaned and his workers began “looking” for items. My family and I went about 2 weeks without running water in the kitchen because the countertops and sink were not installed and when it was installed, the plumber forgot to install a top hat washer which caused the pipes to leak. I had to pay out of pocket for that as well. To be fair, I was reimbursed for the amount that I paid the new plumber to install the washer. With over 4 months of access to my home while my family and I stayed in a hotel, I thought that things would be done and done correctly however it was not. I am disappointed and even recently found that a screw was left out of my bedroom window when it was replaced which caused water to leak in and cause damage to my ceiling. My roof was replaced in 2022 so it was not a roofing issue even though that company came out, did an inspection and fixed the issue. I could continue however Google does not have enough character space. Almost every room in my home had an issue. I paid over $12,000 out of pocket outside of what the insurance paid and an additional $15,000 + for the upgrades I wanted (and some unwanted) in my home. I do not recommend this company and will be looking into legal options to recoup some of my out of pocket expenses. Please do yourself a favor and get several estimates from different companies. I feel as though I was taken advantage of because I had just lost my husband in January of 2023 and the fire happened in March. There was no one but myself, my adult non verbal autistic daughter and my 3 grandchildren that I raise. Greg did offer to come fix issues that I brought to his attention but after the back and forth between he and I via email and text and what seemed to be his inability to take accountability for the work that was botched or not done, I decided to not have him or his workers back in my home. Consumer beware."

"Greg and his team were very attentive to our situation. Responded quickly even when we had late evening water leak. Greg had very good communication with the steps and procedures needed to resolve the leak and water damage. Helpful in filling the insurance claim and get contacts for repairs. They truly are working for their clients. While we hope we never need this type of service again, we would definitely use 911 Restoration if needed."

"Greg showed up promptly and on time. He evaluated the molded and damaged area. He sprayed a mold killer and fixed the damaged area and took care of it promptly! We *Highly* recommend 911 Restoration of Murfreesboro. We will definitely use this company again if need be."

"Greg Warren is one very nice man. He found the source of the problem and sent two men to repair the problem. Both men were pleasant and professional. This was resolved in a very timely manner. I highly recommend calling and using this company."

"Very responsive to needs. Excellent job! Quality outstanding. Will definitely remember for future needs.Thank you!"