SERVPRO of East Nashville, Madison, Goodlettsville

"Staff were very courteous and professional. They explained everything that needed to be done. They were available for questions. Leo delivered tough news with kindness and sensitivity. Charlie went out of his way to help me with the special needs of my TherapyAnimal in training and helped alleviate his stress. Taylor and her helper set up the fans and dehumidifier so I could still maneuver somewhat in my kitchen. All were superb in their communication and professionalism. Although I wish to have never had to meet them, I am grateful that ServicePro remediation folks were there for us!"

"Charlie Freeman has been in our house the last two days to check on the levels of humidity after our washing machine sprung a leak, and flooded down through the walls and floors. I don’t remember the names of the first two gentlemen who came on the first day, to remove baseboards and check walls and ceiling so see if we had soggy insulation to worry about. They placed huge dehumidifiers, and fans throughout, and put our minds at ease. Charlie was able to remove the equipment today, and assure us the levels of moisture were back down. They were all so great and professional, and made a very stressful circumstance, so much better. Kirsten"

"A representative of Servpro seen local news coverage on our house fire and showed up the next day to off help and assistance with filling our insurance claim and boarding our place up before snowmegeddon 2024 blew into the south and crippled it for 2 weeks. They've been keeping in touch and offering assistance with anything pertaining to the fire and clean up. They even gave us a nice gift card to help out. We look forward to continuing our business with Servpro as we work on getting our house back together."

"Charlie and his crew were so polite and professional getting to our issue and helping us dry out the that leak we had. They were really careful to preserve the best they could the trim and baseboards that we had to take off to get to the area. They even prepped an area with a drop cloth to not damage our floors. We were impressed with their knowledge and appreciated them taking the extra time to explain the process and what to expect. Overall very happy with the efficiency to prevent any further damage. We still need to have the recon team out to put the trim back and repair drywall, but we are happy so far with Servpro’s teams. Thank you Charlie and crew!"

"The response by Servpro was immediate when my first call was placed. Within a couple of hours two of there employees were on site helping me understand their process of assessing damage as well as the mediation of the water damage. I had heard of Servpro and knew their reputation was good. I decided that first visit they should do the cleanup and preparation for my replacement floors. I wasn't disappointed."