Computer House

"I really fought with myself about leaving a review or not because I understand that this is a local small business. However, It’s been several weeks after having my computer fixed by this place and the experience still hasn’t sat well with me. I dropped off my MacBook Pro for a screen repair a few days before New Year’s and didn’t get my computer back until the second week of February. To their credit there was a major holiday and a prolonged snow event in between that. Though, when I dropped it off I was told I would get text updates along the way “like ordering a pizza from dominos”. My experience couldn’t have been farther from that as I revived zero updates other than vague answers like “it’s in process” or “waiting on parts”. I had to call several times and twice I was promised a call back by the technician which never came. When they finally called to tell me it was ready it wasn’t until I had my card out ready to pay that the employee behind the counter mentioned that the top half of the computer is a different shade of gray than the bottom half “because of a supply shortage”. On top of that the screen has a lot more give to it than it did before and feels a lot less solid. All in all, I spent just south of $500 (with a discount because of my profession). For that money I could’ve just bought a used version of the new M1 MacBooks. Steer clear in my opinion."

"I feel like one star is perfect for the service I got at this place. For one, The communication is terrible. I signed up for the text updates and received no update whatsoever. I had to call them, and even when you call them, they barely answered the phone. They have two phone numbers and it seemed as if none of them ever worked because they never answered the phone and whenever they did, The urgency and my tone never got matched. I need my laptop for daily work and it took them four weeks to replace a battery and I understand that they had to ship the battery in, but it would’ve been nice to be updated on that. Without updates, It seems like they’re not doing their jobs. I called them up one time and they said I could come pick it up on Wednesday. I called them again, and then they go, “Oh, it’s not gonna be ready on Wednesday.” and just shrug it off. Why tell me it’s going to be ready on Wednesday if that’s not the truth? I just don’t understand what the problem is. The only thing that saves them from getting a zero is the fact that I can’t give them a zero and also They did fix my battery. That is the only saving grace, but I went in there to pick up my laptop finally and they lost my charger!! so they gave me one for free but how do you lose something that comes with the thing that you were supposed to be fixing? I gave you my charger at the same time I gave you my laptop why are they not being stored together in the same area? I don’t understand the incompetence of this place. I will never go back there. I don’t understand how they have such high ratings when the service is so bad. And everyone just everyone acts like they don’t know what they’re doing when this is their entire job I don’t understand this place, but I would never ever go back."

"Sent in my mom’s computer about a month ago for some repairs. They told us it would be done in about a week. For a MONTH they strung us out telling us they were just “waiting for a part to come in.” Every time we called they assured us they would call us back and I am not exaggerating when I say they literally never did. Eventually they told us to come in and buy a different computer from them because it would be cheaper. Okay, fine, we go in, we buy their computer, we leave. When I get home I open it and it is signed in to a complete stranger’s account. I tried to find a way to switch user profiles but it wouldn’t let me so I called the store. They assured me they would call me back after they look something up. I wait. No call back. I call again after a fee hours. This time I ask WHEN they will call me back. They say “within forty-five minutes.” I wait an hour and unsurprisingly there is no call back. We call again and they tell us to come into the store so they can replace the drive. Apparently they put the wrong drive in the computer they sold us. Okay, fine, we go in. They tell us it will take them five minutes, we’ll be in and out. It takes them about an hour and a half, which would have been fine if they just hadn’t lied to us about how long it would take. Finally we get the computer. We go home. I open it up. IT DOESN’T WORK."

"Computer House is the best place to go to they repaired my computer in like 3 days isn’t that awesome they got best prices and they literally have jailbroken fire-sticks they literally have MacBooks and iMacs and one of workers was literally holding computer house sign which was funny I’m considering computer house the best black business"

"The one stop shop for all electronic needs. These brothers know their stuff. Just purchase a laptop. Foldable and touchscreen. Great price. They even had the charger to my other laptop that I needed desperately. Great prices and friendly service"