American Residential Services LLC 965 Ridge Lake Boulevard, Memphis, TN 38120

"After having ARS for a few years they told us we needed AC units so we got some nice Carrier AC units but after having them put in in August of 2022 the unit what's going on and off and on and off and the gentlemen who comes out to check them was just there in November of 2003 and did not say anything was wrong with them. When the next man came out to check the units again and he said that the bolt was loose probably from the air conditioner vibration and that the freon was all gone so we were charged $500 for 5 gallons of freon from a practically brand new air conditioning unit that was fine in November. So after telling me that carrier was a really good unit they then were saying that basically it was falling apart from use after a year and a half.. I so don't believe that and I am going to call the CEO of carrier and I am going to call the Attorney General's and if I have to I will go on television. We were highly taken advantage of and I am not appreciating that and I did change my company. I feel like ARS are scamming us"

"If I could give this company a negative I would ! Issues with ongoing roof for the last year and they send multiple people to fix it and then it rains and the same leak in the same spot they installed the AC. I told them to just take AC and give us money back and nothing . Then I asked for corporate number and they gave me bogus number . Scam don’t go with them . Also don’t write me that you will send complain to quality manager because I have been there done that with them and no resolution . Don’t write me back Asking me to text my info to a number that will not get back to me . Please don’t use this company . It is a SCAMMMM! Look at all the reviews and see that they have same response for everyone . They don’t provide with an actual number for the company that will get you a resolution ."

"Call to complain and get switched to the other plumbing division in my area after numerous failures by the assigned plumbing division, but was forced to deal with the very division I was complaining about. Very disappointing and it’s making me reconsider whether the HVAC’s quality of service is worth the effort to have a single company and stay with ARS. You could have made it much simpler, I asked to be switched to the Dallas plumbing division, but you let the poor customer service from Fort Worth continue that doesn’t even fully understand why I’ve had it with them. I’m only willing to try so hard to stay for HVAC and you’re failing right now!"

"I called ars 11-2-23 and scheduled an appointment for the same day between 4-8pm the technician called me at 2:30 asking if I was home I informed him I was at work but I could meet him between 4-4:30pm. We agreed to meet at 4:30pm well at 3:38pm the technician called again and stated that they gave him another job and ask could I reschedule for the next day 11-3-23 between 4-8pm I agreed. On 11-3-23 I arrived home at 4pm I called ARS at 4:40pm and was told the technician never reschedule my appointment. I talk with a customer service supervisor and he promised he would send my complaint to upper management and he scheduled me another service call for 11-4-23 between 12-4pm . Well on 11-4 at 5:45 I called ARS and was told that I didn't have an appointment scheduled. They finally showed up on 11-6 after I made another called BUT I HAVE NOT HEARD FROM ANYONE IN UPPER MANAGEMENT"

"Scammers!!!! Now that my family got me involved I don’t stop until I get a resolution and this sorry excuse of a company is held accountable. Beutler, a subsidiary of ARS, knowingly installed a faulty AC in my grandparents home (not once, but twice) and have not been showing or offering a refund. Being that their elders and my grandpa is on hospice, I’ve contacted the county and it is elderly abuse. They all need to be bankrupt because Beutler and ARS have both been contacted multiple times and per usual have not done anything. That is why I’ve contacted both the federal and state licensing boards to file a complaint for financial exploitation (a form of elder abuse). I’ve contacted multiple media outlets about the issue and will meet with an attorney this week. The county inspector is also coming out later in the week and I’m sure they’ll be fined. Look at all of their horrible reviews on here and on yelp before you even consider going with a fraudulent company. Absolute trash."