Geek Squad

"Do not pay for a warranty there geek squad is trash. I bought a dryer from here and now it is not working they made two appointments and have not made it yet. One appointment does not even show in there system. I have now been without a dryer for a week and have to wait another week for them to get here then wait for them to get the part to fix it. Stay away not worth it at all. Horrible experience and when you call to complain they do not care to help!!"

"I was 2nd in a line of maybe 3 customers at geek squad counter in Southaven MS BestBuy on Sunday morning just after 11am. when they open for business. The woman behind counter listening to the first customer in line looked up at the two of us still waiting in line and yelled that she was busy all day and didn't have time to for us."

"July 24 to now I'm still disappointed, I've wasted over 11 hours driving back and forth, wish I never bought the service plan"

"It has great service and very respectful assisting customers"

"Geek Squad protection plans truly stand true to their word. If you're purchasing a higher dollar item and they offer you this insurance option, pay for it. I purchased a rather expensive laptop and later damaged it physically over a year later. I priced the parts myself and they were half the value of the initial purchase. I then got an email from Best Buy, randomly reminding me of my plan I had purchased (I had totally forgotten). The repair with Geek Squad was completed within a week. The drop-off process was quick and simple. The staff was instructional, pleasant, and worked with diligence. Once dropped off, I was updated via email quite often throughout the week. After a week's time, I received an automated voicemail and email notification stating the item was finished and available for pick-up at my local store. I hopped online, scheduled an appointment as instructed, and was able to pick-up my repaired laptop within the hour. I thought this investment was a total loss and now have a fully functioning laptop (with repairs BEYOND what I had broken, they replaced my keyboard with a new one also). I generally never purchase the 'warranty plans' at stores but I am grateful I did this go around and that BestBuy/GeekSquad not only held up their end to the deal, they did it efficiently. I will most certainly be back to purchase more items and will continue to purchase the Geek Squad protection plan on any higher valued items as I am certain it's a worthy investment. THANK YOU ALL FOR DOING A GREAT JOB!"