Sears Appliance Repair 2021 North Highland Avenue, Jackson, TN 38305

"Xavier was an excellent technician! He was professional, caring, and concerned about my appliance repair. I will highly recommend Sears repair services for all of your appliance repair needs."

"The parts were a month late! They couldn't tell me when they would arrive. Earlier this week I was told the service tech had the parts on his truck. Then Thursday before the appointment on Friday the parts were delivered to the house!"

"The technician was awesome but your automotive messages need some work. My first appointment was canceled and given to someone else by you, yet I still got messages until well after 5 that he would be here. I rescheduled that appointment and about midday I get a message that he is on his way. After that I get a phone call saying he would be here tomorrow. But he did show up today."

"Was super awesome to talk to. Very understanding of issues going on and did not mind me asking all kinds of questions. Super super respectful."

"At this point I don't like anything about your service. This repair started in Oct. of 2023. Three orders were issued for parts. According to your system two of them were cancelled. I only received one part and told the technician that when he called for the appointment. Since then several appointments have been made and cancelled. I have searched for a phone number to speak to a real live person every time you schedule a new appointment and no email or website has a number. Today I received an email that said my paid receipt signed by me was attached. I never saw a technician nor did I sign any receipt. This has been going on for 3 months and my refrigerator still has not been fixed,"