Brake Masters,

1705 W Lugonia Ave, Redlands, CA 92374, United States

"Never again. They overcharged me by a lot. Better off going to a momma pop shop. They will charge you 750 to change out a brake master cylinder. Not a trustworthy company."

"Just got an alignment and the steering wheel was crooked. Off center to the right. I went back within 20 minutes and politely told them that the steering wheel was crooked and pointing right when I drive straight down the road. The manager and tech argued with me for over 40 minutes about how the alignment was perfect and the car had an issue. I just asked them to double check it and it took 40+ minutes of arguing to get them to put the car back on the rack at which point it was evident that they aligned it with the steering wheel off center. Then the tech angrily appeared to make an adjustment real quick and I asked for an updated printout. He said he forgot the printout. Well they were trying to pull a fast one apparently. I told the manager that instead of arguing with me for over 40+ minutes, I would have been pleased if they just double checked their work and didn't try to prove me wrong. I'll have to find a more customer friendly shop going forward. Unfortunately I'll have to tell my friends and family to go elsewhere also."

"Performed the task I requested. Completed a thorough inspection of my vehicle and informed me of maintenance options I could pursue. Services were quick and finished in a very timely manner. Cost was low and staff practiced effective communication. Shout-out to Omar and his team! Returned to Brakemasters for some heavy maintenance on my vehicle. It's older but means a lot to me. They are professional, courteous, and friendly. So fortunate to have them as a go-to. Pleased that my vehicle is in good hands."

"Omar and Jesus are very helpful and knowledgeable. The mechanics do a high quality fast job when you need your new parts for your car. I came here for my Alignment. They went above and beyond making sure that my car is safe and road ready everyday. Thank you Brake Masters!"

"Never coming back here. First time I arrived, they said my front breaks were good, back needed new drums and breaks. I came back the next day, because my emergency break wasn't locking. New broken drum was broken and I could hear a scrapping on my front wheel. They replaced the drum. Said the front was fine. 2 months later, bad scrapping sound on my front side. I went to a different place, broken wheel barrel! They said to call them back, because the bill I showed them was missing details. I called, they made it all my fault and told me "We told you to come back. We told you 'You should come back'". They even said I should have received a second page with details. They gave me only one page with barely any details. Bad customer service and cheap parts to get me wasting my money coming back. Getting a new barrel some where else!"