Tom Bell Collision Center 1105 West Redlands Boulevard, Redlands, CA 92373

"This place sucks. I don’t understand why everyone here is so rude and unprofessional. I dropped my car off to have some work done to the front bumper/hood, 4 days go by I call to check on the vehicle, service technician (Bob) isn’t available. Never get a call back. Call a second time the next day, still isn’t available and I never get a call back. I wait a couple more days and call a third time and the man on the phone was rude, said they didn’t have my number which is odd. It should be in their system. I don’t think any of these positive reviews are legitimate. If I ever have to have any work done on any of my vehicles I’d rather go somewhere else even if it’s a lot further."

"Great service, from check in to check out, all communication and interaction has been positive. Chad was amazing at communicating with us every step of the process. It was easy dropping off the car, the gal at the front desk was so helpful and patient answering our questions. Excellent experience, highly recommend."

"Great shop, with excellent service and attention to detail. Thank you for fixing my truck and going above and beyond. Evan helped me through the process and made sure i was taken care of. A+ service, highly recommended. Thank you everyone involved with getting my truck fixed correctly."

"History: I've had work done with Tom Bell in the past and have been very pleased. Two vehicles have been repaired on time and in budget. My most recent experience was very different. Pros: The quality of the work was good. The vehicle looks and runs as expected. Cons: Was quoted three weeks to complete work on my vehicle. It took over 6 weeks to complete. I understand a small delay in getting parts or unexpected issues that arise, but not 2x the quoted time. The person working the front desk was very rude over the phone and in person. I discovered items missing from my vehicle after it was returned to me. Summary: I cannot trust this company anymore and would not recommend working with them to my friends or colleagues."

"When one shop says they will total my car over a bumped bumper, Tom Bell got it repaired. Working with the team there is super easy which is so wonderful when everything else about a collision is not. They work with local car rental companies which makes the drop off and pick up able to be completed by one person instead of two. They did a great job on my repair and if I need to then they will get my service again."