American Home Shield ProConnect 150 Peabody Place, Memphis, TN 38103

"HUGE SCAM - DO NOT GIVE ANY MONEY TO THIS “BUSINESS” We paid over $60 a month to AHS for fifteen months to “insure” our furnace, A/C, and water heater. During this time we also paid them additional money to have one of their contractors come out to check our HVAC system to make sure it was ready in the fall for the upcoming winter and then in the spring to make sure it was ready for the summer. They assured us everything was in good working order. Our furnace stopped working leaving us, an elderly couple, with no heat during a Connecticut winter. We called both AHS and the company that they had referred us to, ProService HVAC, over ten times trying to get someone out to look at our non-functioning furnace. We got no response - either by a phone call, text, or an actually service person. Afraid of our pipes freezing we contacted another firm who rushed right out. The furnace had two bad fans and a cracked manifold (which could leak deadly CO2). We purchased a new furnace which they installed in less than 24 hours - saving us from freezing pipes and an uninhabitable home. When we called to complain and cancel our contract with AHS they had the audacity to charge us $22 for “administrative fees” to cancel. No refund - just an offer of a “deal” if we kept with them. PLEASE - avoid this company at all costs!!!"

"We have used American Home Shield (AHS) since 2011. However, their customer service and vendor vetting process is getting worse and worse. We put in an order to have our toilet repaired. When we looked on the site's dashboard, we discovered an appointment was made without our knowledge on a day we wouldn't be home. We repeatedly communicated with the vendor (Proven Professionals, LLC), but no one answered or returned calls. When we called AHS, we were told they had to reach out to the vendor 3 times before the order was escalated to "Contract Relations" (who then would select another plumbing service). AHS said Proven Professionals voice mailbox was full. Still, an AHS manager named Shirley would call us back--at this point, we had spoken with 4 different customer service representatives. AHS representatives, including management, didn't return calls as promised either (after they'd collected payment two weeks earlier for the service request). Ultimately, the vendor showed up unannounced (no phone contact). The repairers were very friendly and fixed our problem within minutes. However, the company's customer service (communication) reflects anything but a proven professional, which equally describes AHS. We are looking into using other warranty providers."

"I have been waiting for 2 months for a supervisor to call me back about repairing my water softener. Now the hard water is ruining all of my other appliances. I get the same load of garbage every time I call, "we assure you someone will call" "our supervisors are very busy, they will contact you" NO THEY WON'T! I have paid hundreds for this warranty and it is useless. NEVER USE THIS COMPANY! I could go on for days about the lack of service, they are not knowledgeable about any appliance and they send idiots to repair things. They don't deserve 1 start! I just want my money back at this point to hire my own contractor because this bunch is never going to fix anything!"

"DO NOT use this service! They can completely ruin your appliance. They took $292 to fix start relay of my whirlpool refrigerator on Nov 2021. Instead of putting original parts they did a temporary fixing which was of very poor quality. Just after 7 weeks of their fixing, my compressor died and I can't use the refrigerator anymore. Later, I showed what they did to 2 other mechanics from different companies and both agreed that what they did was simply "trash" work. They used a very cheap part which I found available online for $16 and charged me $292 in total. If you have any other option then go for that. DO NOT hire them for servicing, they may destroy your appliance. Not to mention, they also appeared later than their promised time!"

"*BEWARE* Do not use this service. They sent in a pro who put holes in and scratched the custom cabinets in my kitchen. He failed to complete any portion of the job correctly, and charged me for a part I didn't need. Company still will not provide me a copy of the terms & conditions I signed when requesting the service. They told me to "file a police report" as the solution. Zero follow up from the company (not the pro, who is equally as bad). Rude customer service when trying to get the issue resolved. Sent in videos and pictures as evidence, even more frustrated by the lack of follow up from the company to help us find a solution. Would not recommend or trust a pro recommended by this company to a friend or an enemy. DO NO PAY PRO"S DIRECTLY."