CVS

"You never know what you will get here. Had a prescription for 21 tablets sent in from my physician. They only place 14 tablets in bottle. The pharmacy is consistently bad. Giving up after 4 years of this."

"This is not my local CVS but due to issues, I have had medication filled here several times and the pharmacy staff has been attentive, friendly, informative and helpful. Nancy really helped me out recently and took care of my needs in 10 minutes where a different pharmacy left me without medication or communication for three days. Thank you Nancy and CVS Brentwood!"

"HORRIBLE experience at the pharmacy. The customer service was terrible. I was honestly taken aback by how blatantly rude the man was. He was very short tempered and was pretty annoyed by the fact that I walked in and asked for a flu shot. He acted as if it was a serious inconvenience for me to even be there. He did not have on a name tag, but I assume that he was either the lead pharmacist or the pharmacy manager because he said that "he was short staffed today." He was an older African male with a thick accent and a nasty attitude. After he begrudgingly checked to see if my insurance would cover the cost of the vaccine, he slammed down the paperwork and literally TOSSED the pen at me inorder for me to sign it. I was appalled and certainly would have left, but I did not have much time in my schedule and needed to get the shot out of the way that day. He told me to wait 10 minutes and then took me behind a partition. After he put on his gloves he picked up something up off of the floor and threw it in the garbage before administering the shot. How unsanitary!!! I was absolutely disgusted, but did not want to anger him any further by asking him to change his gloves. After he was done, I flew out of there as fast as I could. I wouldn't go back to that CVS if my life depended on it. NEVER have I been treated so poorly for simply walking in an establishment and requesting a service. SMH"

"My experiences with the pharmacy as well as front store, have always been negative. Managers (brook is her name) entitlement is misplaced, she doesn’t understand or seem to care about providing decent customer service, and has had a consistent lack of basic respect for other people. She should not be in customer service. There are new employees every time I go there. I don’t wonder why. They always seem to be struggling, they don’t seem to have proper training and that isn’t their fault, bless them, they try their best but aren’t set up to succeed. There is a clear reason her relationship didn’t work out. (Yes, she shared this with me, unnecessarily.) Just an overall rotten place to go shopping unless you’re looking for a bad experience.. I don’t go there unless I absolutely have to, as I work nearby. They do not put up wet floor signs, which could become a serious problem. If you go in there WATCH OUT and good luck to you."

"Front desk younger lady is extremely rude. It was honesty unbelievable how she acted. The pharmacy is terrible. I waited on hold for an hour for her to say she never received my insurance via the CVS prompt I was sent and submitted through. Then told me I only need insurance card, then I get there and she needs rx card. After I told her on the phone before driving down there I needed this medication by a certain time to prevent a trip to the hospital. Will not likely ever come back to this cvs."