Truist

"ADDENDUM: I HAVE my pyments for my home set up through this Bank. This makes the 4th time this Bank, though my pyments are set on auto-pay, that this bank has screwed up my payment. THE FOURTH TIME!. If I could give a "0", I would. Been with Suntrust/ now "Truist" ..which isn't ~ for 25+ years. Never in my entire life have I seen such bad results as what I've experienced these last several days. All of what they've done to me as their client leaves me speechless. As a Senior and a Veteran, they've just lost my business. I am appalled. I've wept my last tear as of today. Though "Carolyn" and I worked to get to the bottom of issues, it was NOT resolved. I left the bank in tears over this latest bruhaha. None of this is funny nor laughable. As a disabled Veteran, I am 30 Miles away from this bank. When you cannot use your card ANYWHERE to get cash because the pin is not working...even working to change the pin and it still won't work, even though professional help intervention...it left me speechless and in tears. I do not have the time nor energy to deal with this. For this reason, this bank leaves me no alternative. I refuse to have a heart attack because Truist cannot provide the professional results I need to use my account. How utterly sad on all levels. I am 77. I don't need this headache."

"Mrs. Tonya is WONDERFUL!! She is so charismatic and helpful! She kept my fiancé and I laughing the whole time - even though going to the bank is not our favorite pastime. She set up our new account seamlessly and answered all of our questions, happily! We love Tonya!!!"

"An absolutely pitiful waste of my time and money. One of the tellers at this location miskeyed a transaction of mine, and ended up shorting me >$100. I called for days, but no one at the branch will answer the phone. Finally, they credited me for almost what the deposit should have been (still short $5, but not worth the time required to correct them). No, weeks later, they have pulled a similar amount from my account, and labeled it as a “Voided CCY order” (the transaction had nothing to do with a credit card). Having formerly worked for this bank, I literally attempted to teller that she had processed it incorrectly, but she was unable to reverse it due to how long she took to complete it. This bank is pitiful in its methods of processing transactions, maintaining clients and staffing, and responding to issues. You should save time, hassle, and money by storing your money literally anywhere else."

"I had a mobile deposit check get held for 10 days, and the fraud department reviewed the situation and told me that I just needed to go into a branch to have a "floor manager" or someone there of authority, release the hold in person. I walked up to the teller to explain the situation, who was looking in her computer to see the situation and figure out who to connect me with. While she was looking at things, the teller next to her, named Tonya Meredith, VERY condescendingly said to me, "ma'am, we aren't going to be able release the hold here". I started to re-explain to her (not sure WHY I was having to do that) that the fraud department I spoke to on the phone told me I needed to take these steps. Without even listening to the situation, once again she jumped in with, "ma'am, we are not going to be able to do anything here!" More transpired where I asked her not to speak to me that way... I was told by the teller I was ACTUALLY supposed to be speaking to, that they COULD help me, I just needed to wait for someone and have a seat. I sat down and Tonya Meredith continued to discuss my situation with her client?!?!? I asked her to stop talking about me, which she said wasn't happening.... I was right there listening to her. The Banker who I spoke with after that, was Andrea Curtis who was VERY courteous, professional and answered all of my questions. And yes, Tonya Meredith, I DID get the check hold released as I was told over the phone. I'm not sure how she has a job with the way she treats people, but hey... I went from having a good day to being told I was an idiot by Tonya Meredith, to actually speaking to someone who was very polite and willing to help. Because she listened. That's all Tonya Meredith, listen to your customers and mind your own business. I gave the branch two stars because of Andrea and the teller I was speaking with prior to that who actually listened and didn't try to tell me that I was stupid and the people answering their phones at Truist don't know what they're talking about."

"I received a check from a client of theirs. My bank called to verify their funds and they flat out refused to even talk with them. They said to my bank that they had to have the person on that wrote the check on my banks line to verify the account with them. Why can’t a bank verify a check to another bank. My bank will verify any check I write to the person I write it too! What about this isn’t right!!"