Bob Smith MINI 24500 Calabasas Road, Calabasas, CA 91302

"Fantastic experience. My salesperson, Jacinda Olivas, is the best. Even though Jacinda knew from the start we were just looking, she took the time to answer all our questions. Most importantly, NO hard sell. We left the dealership to talk it over with my 18 year old daughter, Abby, the buyer. She really wanted to buy the Mini Cooper so we returned about an hour later and purchased the car from Jacinda. Who, by the way, happens to own the same model Mini Cooper. Figure the odds! After the finalization and receiving the keys, Jacinda again took extra time with my daughter to link my daughter’s phone to the car and explain all the buttons to her. (So many buttons!) As I said at the beginning, what a fantastic experience. Thank you Jacinda, you are the greatest!!"

"With my lease about to end, Miklos Forgo of Bob Smith Mini walked me through the lengthy buyout process so that I was able to purchase my car. It's my 2nd time dealing with Miklos and Bob Smith and both times the experiences was pleasant and professional. I love the car and the service I've received from Miki and the other Mini staff at Bob Smith. When it's time for my next Mini, I'll get it from them. Eugenie Spirito"

"I know that money can't buy you happiness, but it can get you a new Mini convertible of your dreams! Jacinda Olivas has been so lovely throughout the whole process. Super friendly, very professional, answered every question I could think of and was super patient the whole time. She never pressured me and always made me feel like she was there to help me first and foremost."

"Hawaii (Big Island) appreciates Miklos for all the professional assistance he , Frank, and Jacinda provided in purchasing our new Mini Clubman. It's not an easy task buying in Cali and shipping to the Big Island but, Bob Smith and more importantly Miklos, made it happen. Yes, there is paperwork, DMV, and Safety inspections that need to be coordinated along with the shipper (Pasha). The most important piece is Communication. Miklos and BS Mini were very prompt and followed through on every aspect of the process (just like they promised). We've likely all experienced a decline in Customer Service due to "more efficient" computer chat and virtual assistance. With BS Mini, you deal directly with a live person who takes care of your particular process. It is the same experience I had with their Service Department. This is why going directly to the "Dealer" is worth the visit versus second, or third parties. A Big Island Mahalo to Miklos and Team BS Mini!"

"So! I took possession of my Brand New, 2024, Mini COOPER F56 yesterday. Love the car! But, that’s not what this rating is about….it’s about the Mini Team at the dealership. Everyone, and I mean everyone was open, honest, forthright….and frankly made the buying experience perfect. There is no "hard sale" with Mini’s…..the price is the price. But, the team can creatively work with you to get it to fit your budget. Next: SHOUT OUT TO JACINDA! (Sales) I ordered mine from England. She knew the process, and set realistic expectations of how it was going to go. Always has a smile on her face, and positive attitude. Called me with updates, and frankly? She put up with my weirdness as a "Miniac!" Also a shout out to Chris and Frank……cause they we helpful too. They didn’t treat me like a customer, per se. But got the deal done. I’d have a beer with them, no problem! Thank you Mini Team!"