Family Advantage Federal Credit Union

"Had a great first time experience here! Never had such fast service on my financial needs and such a wonderful customer service experience, Alicia was so helpful and friendly! I don’t know why the ratings on this place are low because my experience was 10 stars!"

"I’m extremely displeased with the customer service I’ve received - their inaccurate bookkeeping has resulted in multiple errors on my loan. They do not seem to care that their mistakes have negatively impacted myself and my credit score. I wouldn’t suggest using Family Advantage for any loans - save yourself the stress. One would think a “local, small town” credit union would care a little more about their customers’ well-being and satisfaction. Their back-of-office manager, Beth, has an extremely poor attitude towards customer service that was evident on our phone call."

"Absolute worst bank ever tried to call for days to apply for a loan. Once approved and told I need to sign paperwork, I called for days with no answer on how or where to do it. Jessica does not return phone calls or emails, that should be a big red flag for a Bank Manager. Also so, everyone knows they shut debit cards off for international travel or international purchases because you can only use their card in the United States and when you ask to have it opened, they will only give you a little window (up to 60 days). Take your money elsewhere, learn from my mistakes, and from the looks of it so many others."

"Just as the springhill location this one in Columbia also has friendly staff. Today only 2 were present but the agent at the desk did a good job handling things on her own and was able to get what I needed in a timely manner. I ask that those who criticize people of this type of business, to take a moment to realize what their going through and what type of atmosphere they have to deal with 6 days week."

"Member applied for an auto loan and met with Dawn who never followed up with him. She never replied to emails and answered and returned telephone calls. This is not only rude, but also reflects a lack of professionalism, organization, and respect for its customers.The people who work at this particular credit union don't like to accept and answer telephone calls. The people who work there aren't fair and do not treat everyone equally. The staff are racist and culturally biased. This particular financial institution is ran and operated by the most unintelligent, unprofessional, and incompetent individuals. It is recommended that one does not use this particular financial institution for any type of financial services. You will be better off selecting a financial institution that makes you feel welcomed, that can serve your financial needs, and that can help you meet your financial goals."