The UPS Store

"Super quick. Didn’t have a chance to get the gentlemen’s name. But very easy. Was kind and helpful. It’s on the 3rd floor of the Omni hotel in case you have trouble finding it like I did."

"Miguel and Adriana (I think is her name) are literally rockstars. Super hard working, personable, and highly capable. They went above and beyond for us and were so so patient with our numerous requests and shipping challenges. Apart from the ridiculous fee the hotel charges per box to ship, this is the best UPS experience I’ve ever had customer service wise. Thank you thank you!"

"I live close to here so I have no choice to go to this ups living downtown. It’s worst ups I’ve ever been. They all share 1 brain and try to rip you off w the prices. I tried shipping a small watch they said 33 dollars.. I know they don’t get paid well but that is insane.. ..they trying to make extra cash.. not on my watch.. I even got charged for Amazon once until manager came out…every time I go in there they over charge, have no idea what’s going on and if there’s a line the other employees are always in the back.. the Omni should be ashamed of the service and prices. Beware!"

"They really went above and beyond to help me send some souvenir gift items home. From helping to select the appropriate packaging to their patience with me as I assembled the package, as well as allowing me to come back when I realized I forgot to include an item, it was a remarkable experience."

"Was just there had to ship items out from a business event. Didn't get the gentleman's name working the counter, he was awesome! Super helpful and went out of his way to assist in getting the packages shipped. Great Customer Service ."