Pet Palace Doggie Day Spa & Resort

"If I could give zero stars I would. Taylor is not good to your dogs. We had our two little ones going here and at first it was fine, until we noticed how terrified they would be when we picked them up. I specifically asked for my mini poodle to not be in the bar cages and to be in the room, the last day they went here they had her at the very top bar cage back in a room with cleaning supplies and she was trembling. She swung our other old dog around the door because she was mad with us. Now we catch her chasing a light brown schnauzer in the parking lot (the dog had a light pink vest on) I was able to catch her picking up the dog in the end and as you can see, she rough handles the dog. Look at the dog struggling. Taylor is awful especially with how much money you pay. Disgusting in these photos you can see her SLING THE PUPPY!!!! I have a video but it won’t let me leave a video review so I’ll just send it to the owner just BEWARE"

"How does a dog come home from being boarded with dog poop on his chest and belly?? I have been using Pet Palace in Sango for a while now with boarding when I go out of town. But for some reason, (2 days in to a 4-day boarding stay) I was texted about a grooming reminder appointment for Bailey the next day. I replied that I had not scheduled (or ever at that location) a grooming. Then a little later, a text came about Bailey getting a bath. I replied No, he’s not supposed to get a bath. Imagine my surprise when I picked him up, and they were charging me for Baileys bath that I assumed they gave him anyway. The employee took the charge off, because I told her that I had been texted about a bath, but told him he was not suppose to get a bath. Then, when I got in the car with Bailey, I realized how badly he smelled. But I was appalled when petting his chest in the car, that I felt something on his chest. It wasn’t til I got home that I realized he had dog poop on his chest and all on his belly!!! And poop or pee on all his paws. How does a dog get poop on his chest and belly??? I don’t know, but there’s no way I will be back. I can’t seem to shake the feeling of him being horribly neglected, at best!"

"My dog Cody loves Pet Palace!!! He always has the best time!!! He loves it so much he has so much fun he is worn out when he comes home!!!"

"My mom took my two dogs to get groomed here. She had trouble with the scheduling and actually getting the services request which were a cut, bath, nails for one and a bath and nails for the other. They missed the dewclaws on both dogs. The haircut they have my long hair chihuahua was minimal and didn’t address any of his sanitary areas which was the whole point of the cut. My short hair chihuahua (13lbs) who just got a wash and nails done ended up with severe rash which lead to her skin peeling and hair loss. I don’t know what they could have done to mess up a simple bath. Did they leave a harsh soap on her too long? Did they place her in a kennel that had chemicals in it? It’s only in one area on her chest. I will continue to monitor but this might resort in vet bills. I’m extremely dissatisfied. If you can’t handle the small stuff then don’t offer the services."