Soulshine Counseling and Wellness, LLC

"Although I love Kim and Stacie my issue is with the owner. She canceled my daughter’s appointments due to saying she missed too many appointments. Which is untrue. I emailed to reschedule one for 9/12 and in between the receptionist quit or was fired and didn’t notify Mary Beth the owner. I was charged the 85 cancellation fee and spoke with Mary Beth regarding this and it was corrected. It wasn’t supposed to be documented as a missed because I canceled within the timeframe. I did miss an appointment on 9/26 which I was still charged the copay. The next appointment was for 10/3, I emailed saying we needed to cancel as we had travel Plans the 4th but decided to keep the appointment and met with Stacie at a different time vs our regular 4:30. I guess this wasn’t communicated with the owner and she documented it as a miss. 10/10 - I lost my debit card in Jamaica and was not able to put a card on file so we missed this appointment but I had been in contact with the front desk worker keeping her abreast of the issue. That I didn’t know the card number to put it on file. Come 10/17- I didn’t get an appointment reminder and called Mary Beth asking why. Unknowing at the time she had already canceled my daughter’s sessions. She spoke over me, refused to let me explain, refused to allow me to tell her the dates were wrong. She insisted I missed a session on a Sunday and we never scheduled on a Sunday day. Her child was in the background saying I was arguing with her and Mary Beth told her child I was. She was rude and unprofessional and hung up in my face. I never raised my voice, I only attempted to explain that my daughter had only missed two appointments and was charged the copay still and for The appointment we went late to, no copay was charged. I explained all this. I tried explaining that I didn’t think it was fair To my daughter that she has engagement with Stacie and looked forward to working With and it was just stripped away based on inaccurate information. I can understand if she were an adult but for a kid already in therapy and who already has a relationship with her therapist to be told, I’ll give you three referrals is pathetic and unprofessional. Today I get an email from insurance that I had been billed for a session 10/3… well well! I tired to explain to the owner we in fact had that session and it was NOT a MISSED session and my insurance denied it! She went on and on about how my daughter missed too many sessions, when in fact she only missed two now you’re trying to recoup the money your therapist missed out on, because of you. No mam, no thanks!"