Publix Pharmacy at Lebanon Center 1703 West Main Street, Lebanon, TN 37087

"We were not given the correct amount of medication to complete our course of treatment. When I went back to speak with the pharmacist, he was rude and combative. They did not take responsibility for their error. I had to go back to the doctor and request a new prescription. Additionally, at the time the medication was filled it had been called in. We went over maybe 30 minutes later to pick it up, told them we were there and that we were going to wait. After an hour they still had not gotten to it, and then, after an additional 30 minutes we were told they didn't even have one of the prescriptions. Just a frustrating experience all around."

"Just Terrible... Rude & incompetent. They NEVER have a prescription ready when they say they will. They will often not give you what your Dr. prescribed.Even lost prescriptions. If you question them about it, they are extremely rude. My Dr. has had to call them a few times to straighten them out more than once."

"I am a Nurse Practitioner in Middle Tennessee and have several patients that use this pharmacy. Today, as you would expect any business open for service to be aware of, our state is experiencing periodic blackouts to conserve energy. As a result, I was unable to send 2 prescriptions electronically, so I left them on their voicemail. When the patient arrived to pick up, the pharmacist told them they did not have any prescriptions for them. The pharmacy had not checked their voicemail at this time and the pharmacist said to me "if these are urgent, why are you leaving them on the voicemail and not sending electronically; we're receiving electronic prescriptions with no problem." At this point, I didn't explain the situation because with that type of customer service and communication with other medical professionals, they do not deserve this patient's business."

"I’ve been using Publix pharmacy for years, but unfortunately the Lebanon location has gone downhill. When a prescription is called in from your doctor, they do not get in any hurry. It’s been over 24 hours and they still haven’t even started on my prescription. Last month I didn’t pick my prescription up for days after it was called in and it still wasn’t ready when I went to pick it up. It’s most certainly a shame. Looks like I will be giving my business elsewhere"

"We have always loved Publix so we transferred our prescriptions there approximately 1year ago. We have never had a problem with our meds that was their fault and the times we did have problems due to doctor errors they were helpful and understanding. Even called us back to help when they could."