Smoking Joe Tobacco Oak Ridge

"Long time customer here. New owner is terrible. Dude is very rude and condescending. He thinks he's better than everyone else because he drives a Tesla. He's raised the prices on everything, personally for me he raised the prices on everything and is now price gouging. I won't be returning to this store anymore. I've been a customer for over 15 years, but this was very disappointing. I HIGHLY RECOMMEND NOT DOING BUSINESS WITH THIS PLACE! UPDATE: It is now 2024 and I have still not returned to this terrible establishment. I found another place to go to where the folks are nice, prices are alright, and no one is talking down to me."

"Great service and friendly staff"

"Very friendly service. Lots of selection."

"Very disappointed with my service. You get to goin to a shop regularly, small shop with not a lot of employees, you frequent it, youve been carded the first time or two, but they know who you are. The older gentleman is very kind and helpful. The owners of the store have some other ideas about customer service which is much less than satisfactory. Ive been in there plethora of times, with the male owner there as well as the old man, the owner sees him not card me, simply because the older gentleman already had, more than once in the past. Ive seen the owner previously, same case nothing. The one day when Ive lost my wallet, after countless times, they refuse to serve me because I dont have a physical copy of my ID, waiting on a new one of course. However, I happen to have clear front and back photos of my ID which they then refuse to accept. The older gentleman is the only person there that knows anything about good customer service, let alone any form of hospitality or welcomeness. Sure the prices are cheap, so are the owners. If you want a smoke shope that cares, go to evolve. The only reason to go to smokin joes, is strictly for tobacco products. No pipes, water pipes, wraps, etc should be bought at this location. I may never shop here again. If I do, Ill make sure the old man is working. Old man if you read this, Im truly sorry you work for cold hearted people. You are a pleasure to do business with and I appreciate you. I have been for years of legal age. I dont look prepubescent in the face either. All that just to make me go to a different smoke shop. Joke is on them anyway. I was in the mood to spend money money. They lack of welcome, hospitality, and straight up refusal, caused me to go spend hundreds at other stores because they had much better selection and was just more tailored to my needs, as well as more hospitable. (Evolve Smoke Shop, 1533 Oak Ridge Turnpike, Oak Ridge, TN 37830), I ended up spending over $100, because I wanted to be sold on some products and Blue was nice enough to stand and talk to me and my partner. I only went in to spend about 40-50, it just goes to show how good customer service can really bring out the profit of a sale."

"Don't recommend this store. They do not stand behind their product. Made a purchase a few days ago. Bought 4 different items. One of the Blue e cigarette didn't work. Went to return the one that didn't work. Was told by the man behind the counter I had to see the manager next week. I had to come in when he is there. This should be taken care of during the operation of their store hours. When I asked why do they not give you a receipt, he replied I have to ask for one. No customer service is shown here at all. I don't have time to hunt down the manager. I will not return here again. Wanted to warn others not to make the mistake of spending their hard earned money here."