The Soul Train Lounge Formally Paradise Entertainment Center Continues

"Didn't get a chance to taste food but in south there really no bad soul food so 4 just cause"

"I recently visited this establishment for the first time to enjoy a few NFL games and fellowship with my fan club. Prior to entering, I had a clear hard plastic NFL cup with orange juice. The security advised it was not allowed so I took the cup back to the car. Then another security personnel said I could bring in the NFL cup, it just needed to be empty. I return back to the car and when I got inside again, I was informed by another man standing with the two security guards confirming the cup, regardless of contents was not allowed. I took the cup bag. When I was finally inside, I located where my fan club was seated and I placed an order immediately for an item on their menu I was interested in trying. The server assigned to our area was extremely sweet. My total was a little under $18. I used a card to pay and no receipt was given. I then went to the bar as instructed by our server and purchased a drink. The young man was pleasant. I again paid with a card and received a receipt (attached to the review for reference). I could not imagine that would have been the extent of any pleasantries thereafter. About 45 minutes into my visit, I noticed that everyone around me had their orders including the people arriving after me (I was the first patron in my section to place a food order). I asked our server to inquire. She comes back stating the order had to be freshly prepared. Another 30 minutes passes by and I still do not have my order. At this point it is now time for me to leave and I went to the counter inquiring about the refund I asked the server to provide. It was here that I encountered the woman owner as she was speaking to another server about my issue overhearing her say, “we don’t give refunds. That’s just policy”. Keep in mind: I don’t see this policy posted anywhere. It’s not on the bottom of the drink receipt I was given (see photo for reference). As I approach the woman owner, I’ve begun to explain the situation about my ordering first. She calls the server over trying to verify the time I placed the order, again repeating no refunds are being issued. A man approached from the other side of the counter to tell me that it takes time make my order, that what I order had to be thawed out and this item is not widely ordered. Another server standing next to him then says and we opened at noon. The woman owner again repeats no refunds are issued. As I turn to leave, the food now arrives and I decline it (it’s now time for me to leave and I’m not eating 1.5 hours after I’ve ordered and having had a drink). It’s important to resolve all valid customer complaints and that resolution not be: Telling them of a policy not posted any place near where food is ordered. Equipping servers with wait times based on items ordered so that the customer can make an alternate option or be ok with the long wait. Finding fault with the customer in their order option instead of sharpening your process for your menu items which may include items not widely ordered and possibly revising the menu to accommodate the wait times that you can meet or even adding those words to the menu. Not even offering an apology in the matter created by this establishment. Or refusal of service to any customer you deem not cooperative with your business motto and practices. I’m an avid supporter of local businesses especially those whose owners look like me but this was an impressionable experience and not in a positive way. Sometimes first impressions are lasting and sometimes they can be recreated. I’m not sure of the case for either this time."

"Service suck and we waited 3 hours for our food and the waiter had an attitude. I will never ever go back here and they are high for no reason and they don’t do refunds cause when we tried to get a refund they caught an attitude about that so basically they made you order or get something else"

"I thought this was a safe place they have gated parking, security but for some reason my car was broken into 8/2. The owners didn't offer to fix my window. My car wasn't the only one broken into that night."