El Pollo Loco

"There is always something wrong with my food when coming here. Today the chips were so stale we couldn’t eat them. It’s 11 am everything should be fresh you all just opened. Last time the soup was extra watery there was no flavor what so ever"

"I order Festive Family Meal via app, they prepare my food very fast, the front lady is very nice."

"The location on central and Philadelphia has the worst customer service in the drive through. The young lady was very impatient with taking our order. Everytime we ordered something her next question would be" is that it?" When we got our order and noticed the condiments we paid extra for were missing we were told they were in the bag when we had already checked twice and confirmed that they were not. Upon giving the lady constructive criticism, she smirked and said "yea,yea okay, is that it?". Definitely don't have to worry about me going back to that one"

"Placed an online order, for pick-up. Got some weird thing that i didnt order. Didnt find out til i got home, cause i never check whats in the bag... thats my bad, but i've never had a problem with getting things wrong or not the correct stuff. Ordered a Grande Avocado Chicken Bowl... got some weird bowl with broccoli in it. Not ok. Seriously. I ate the bowl anyway, cause i wasnt going back to fix the order. I love cotija cheese but the "cotija" they used... it didnt taste like anything. It was weird.... it was just a bit of texture, no flavor. I threw out basically all the broccoli, sonce there was so much of it. Chicken tasted good, as always. There wasnt as much rice as there usually is in their bowls, and there was A TON of black beans! Totally bummed out! I order here pretty frequently, never had a problem like this. I dont know what happened this time around, but step your game up!!"

"Took 30 minutes to get 4 cars through the drive thru, absolutely ridiculous. Employees laughing n taking their sweet time Friday afternoon. No napkins or utensils with my meal, and take a look at the care that went into putting these tacos together. Horrible experience, wish I could leave a 0 star review."