Juan Juan Salon 11674 San Vicente Boulevard, Los Angeles, CA 90049

"It’s such a shame to have a great salon with such capable and sincere hair stylists, gone to garbage because of a rude, self entitled and passive aggressive receptionist. My experience was very similar to Guillame’s (below) but add in an attitude from the self absorbed and patronizing receptionist. Hopefully the owner of the salon can give the receptionist a chance to grow, develop, and learn how to interact in 2024 before this business is destroyed by their supercilious receptionist. Again, the whole experience was garbage because of dealing with their receptionist. My hair stylist was great and I definitely would have went back but now because of how rude she was, I never will."

"A hair salon that does not respect its clients. It all started last week when, being unwell and likely having COVID, I asked them to reschedule an appointment. They responded that they could not accommodate a same-day cancellation and would have to charge me $95. In other words, they prefer that clients come in and potentially infect others rather than being accommodating. It was only when I called from my sickbed in the afternoon that they finally agreed to cancel without any charges. The following Thursday, I had rescheduled for 5:00 PM. At 3:47 PM, I received a call asking if I could come in at 4:00 PM because the hairdresser was sick and couldn't honor the 5:00 PM appointment. I told them I couldn't with only 13 minutes' notice. As a result, a new appointment was scheduled for today at 10:00 AM. At 9:47 AM, I received a message informing me that the hairdresser would be 15 minutes late. Upon arrival, I learned that the delay was an additional 5 minutes and that it was not due to another client but traffic. Frustrated by this lack of respect, I decided to leave. Despite my text messages, there was no apology from the salon at the time. In summary, it's a salon that doesn't adapt to its clients' constraints but expects clients to adapt to theirs without ever apologizing. A disappointment to lose time in this way. If you value your time and consider respect a fundamental human value, steer clear of this salon."

"I saw Caroline for highlights in my hair and I’m so happy with my experience. She is extremely kind, professional, so lovely to converse with, and delivers beautiful and natural results. I can’t recommend seeing her enough and I feel so grateful to be her client!"

"Ask for Richard Taylor, he is kind and he’s an undiscovered hair wizard. I usually always hate my hair after getting it cut and styled at previous places. Richard did an incredible cut- he is also kind hearted and lovely to speak with. I’ve never gotten so many compliments in my hair cut before. So happy I came across Juan Juan and esp Richard"

"Just got out of the salon, my haircut next level the best I ever had. Everybody was really nice and very professional. I love the fact that everyone in there is so good looking they all have such a positive customer service mentality I felt welcomed right away. Thank you so much everyone!"