The Establishment Salon -

"Worst haircut and dye I’ve ever had. $600 and went home to cry. If you have simple hair it’s fine but anything thick or complicated is a no go."

"Shout out to Jasmine - she's amazing. There's been two separate instances now that she's fixed my hair when it was ruined by another salon. Love this place!!"

"I went to this salon to get colorful highlights for my 10 year wedding anniversary. I went to Stefano who seems lovely but long story short I was not completely satisfied with the result. The receptionist told me after the appointment that I should pay and that the next day someone who be in touch. I wrote an email to the management and called the salon in the morning to follow up as I was pretty distressed having the event coming up in just a few days with hair I was not happy with By mid day no one had replied so I called again. I was polite and calm on the phone but the receptionist actually hung up on me. I’ve never actually encountered such rude behavior from a professional establishment. Especially after spending over $400 on the services rendered plus a lot of time I would expect that someone would at least speak to me about how to resolve this situation in a timely manner. Unfortunately I cannot recommend the salon. It’s really a double insult to walk away unsatisfied and also be treated disrespectfully by the staff. :("

"Today I got the most life changing and most amazing haircut and blowout with hairstylist Evan. He's such a wonderful and talented hairstylist. I NEVER cut my hair, so I was nervous but I knew if I had to, I had to come see Evan as I trust him since I've worked with him before. My haircut is exactly what I wanted, I loved every suggestion he made and how communicative he is. He's an excellent professional and always great to talk to. I love my hair and my new look. I know I'll never get my hair cut by anyone else."

"This was the first salon I tried when I moved to LA. I've had every appointment with Roxanne and she's always done a wonderful job. However, when she didn't have availability before Halloween, I booked with Stefano. Stefano is $50 more than Roxanne for partial highlights, so I expected excellent service. I got a call 20 minutes before my appointment time (4pm) saying that he was running behind with another client and would be about 20 minutes late. Not the end of the world, it happens. However, my service didn't begin until 5:10pm. Also, the color wasn't matched properly because a week after getting it done, there is a clear difference between the new growth that he colored and the color of the rest of my hair (picture attached). Roxanne always matched the color perfectly, so it's hard to justify paying $50 more. I thought they might offer some sort of discount for wasting over an hour of my time, but I still paid full price. I didn't say anything in the moment because I was already running late to class. But it's one thing to wait that long, and another to not be happy with the results. I'm writing this in hopes that the salon will reach out and make it right."