Ulta Beauty

"The store is alright. I just really hate that they make me feel like I am trying to steal things. I walk around minding my business and I keep being followed or asked if I need anything."

"I visited this store on February 17th to exchange 2 Tarte shape tape concealers that I had purchased online on January 22nd. I used 2 dots of each of them before determining they were the wrong color. I presented them to an employee named Andrew to exchange for other items. I showed him my receipt proving that I ordered them on January 22, 2024. He took the lid off each one before literally yelling "these are almost gone"!! Then he screamed across the store, drawing attention to himself and me, to a manager, named Demi "this lady is trying to return these and they're almost gone! Come look"!! Then he proceeded to try to pour out the concealer and tell me that it wouldn't pour out, so it was empty. He told me they only accept returns for items with at least 80 percent left. Then he showed me the "hole" in the tube that, in his opinion, meant it was almost empty. The "hole" was the spot that the applicator had been in before he opened it. Andrew needs to be fired immediately. I'm almost 50 years old and I have never in my whole life experienced such unprofessionalism and just plain disrespect. The "manager", Demi agreed with him that the tubes were almost empty. After I explained that I could not possibly have used 2 tubes of concealer in less than a month, she very reluctantly told Andrew to accept the the return. l left a message for the store manager, who is supposed to contact me Tuesday. Andrew did his very best to humiliate me in front of every customer in the store and call me a thief. This is completely unacceptable."

"Went into the store last minute. Just dor starters, it's been years since I needed to buy makeup so I needed some help. The Staff at the front of the store are great at getting help she paged someone who was able to guide me through plenty of options. Here's some tips. Let them help get your color pallet set and get a basket from the front of the store. All the items for top brands are testable so they can quickly help narrow down a pallet from foundation upwards. Keep all that in your basket. Now there were a few items that were $$$. So if you find yourself not ready or willing to pay top dollar for everything. Take your basket to the ulta section next to loreal and other more cost effective brands and match them to your color pallet you've already picked and swap some of those $$$ price tags to $ if needed. Bottom line Staff are great and you can even book appointments for them to do your makeup and get additional pointers."