Julie Vasquez: Allstate Insurance

"Feedback on Billing and Customer Service Experience I am writing to provide feedback on my recent experience with your billing and customer service departments. Unfortunately, I encountered several challenges with my billing account that were not promptly addressed despite multiple attempts to rectify the issue. Despite reaching out to customer service representatives, I found the resolution process to be frustratingly slow and unresponsive. Specifically, I experienced difficulty in correcting a billing error, and the lack of timely assistance from customer service only exacerbated the situation. This experience has left me feeling dissatisfied with the level of support provided and concerned about the efficiency of your billing systems. As a loyal customer, I believe it is crucial to highlight areas for improvement. I recommend implementing measures to streamline the billing dispute process and enhance the responsiveness of your customer service team to ensure a more satisfactory experience for all customers."

"Super helpful & Very insightful and very kind! I’d definitely refer someone to her again"

"The staff is so friendly and helpful . I would highly recommend this business Julie is so kind and professional ~ Julia A"

"I can not boost enough how helpful the girls in the office are. Their customer service is by far the best I have experienced. I’ve been with Allstate several years and have seen different faces come and go at the agency. Believe me when I will say Julie has trained them well! I can’t believe those other reviews that say the girls are rude, customers forget the girls are human too and have no control about the prices."