Farmers Insurance - Sue Epps

"I have all my business insurance with Sue Epps, Farmers Insurance , since I opened my business 10 years ago. Sue has been helping me as an advisor, cheerleader, good listener, all without pay. I also insured my cars and homes with her as well. I'm so glad she is my agent . I'm hoping she will be there until I retire. Thank you Sue!"

"Sue is a wonderful agent. She has always promptly gotten back to me with anything that I have needed and has helped me tremendously when I struggled with finding the right insurance company. She even took care of a new policy for my new car on the 4th of July! I did not intend to bother her during a major holiday, but she took care of business on that day which I was really impressed with. She is clear with policy terms, fees, and other criteria that is the basis for determination on policy premiums. She takes her job seriously and is a true professional whether it is through communication of email or phone. Thank you Sue for helping me through the last couple of years with my auto insurance. You are wonderful!"

"I have all my insurance (autos, homes, life and business) with Farmers Insurance. Sue Epps is my agent since 2006 I call Sue " my business consultant " because she knows very well about business insurance. She knows what I need. What's cover and what's not. I can depend on her in many ways with her experience and expertise. She always there if needed. I believe good people deserve a recognition and Sue is one of them!"

"Sue Epps has been our agent for more than 10 years and has proven very helpful in "fighting for us". She is very responsive and if she can't pick up the phone she usually calls back within the hour. Same with emails. I've had other agents when I lived in other states, and Sue truly stands out compared to them. She understands our needs and looks after our interests. She gave us various options for our home insurance and clearly explained the differences. She was very helpful in helping us determine which insurance we need (and for what coverage) and which we could dispense with. With regard to our car insurance, after a car accident where the other party wanted to turn the story to his advantage and milk the situation, she reassured us and made us less nervous about the consequences. She was the contact intermediary between us and the insurance company (which is why you should have an agent), and she made the process very easy for us and kept us informed at all stages, and pretty much accurately predicted what would happen in the next stage.  When the issue was resolved, she made sure our premium was not affected. She knows her way within the organization, and the way other insurance companies act, so whenever we have a question she either has the answer directly, or knows where to get the answer. I can highly recommend Sue!"

"We've been with Sue for probably about 10 years now. I can't speak highly enough of her! She always answers her phone or gets back to me quickly. Making any changes to my policy is a breeze! She'll get me new quotes quickly and help me to do everything through email or over the phone. I was just in Europe this last month and decided to add earthquake insurance. Not being able to fax or mail documents she set it all up to do through one email. I'm someone who yearly will take a look at all my policies and shop around to make sure I'm getting a good deal, but I've been so pleased with Farmers and Sue in particular that I don't even bother. She'll on her own give me calls to see if there is any way to reduce my policy, and when I just added the earthquake insurance I arrived home to a refund check in the mail. In addition to her services, on a personal level Sue has been so kind through the years. It's a pleasure to give her our business!"