The Children's Dental Center of Visalia

"I was told to come in at 12:30 my sons appt was 1:00 didn’t get called until close to 3:00pm how long do you expect a kid to go without eating or drinking? Come on people"

"If I could rate no stars I would! Appt set for 12:30 already 3:30 and still hasn’t seen my child and they expect them to not eat or drink anything prior day ? U should try it and see how tf u feel talking about its policy?? Tf with this place don’t take your kids here on god"

"Very unprofessional,disrespectful and rude. My son had an appointment we were 11 minutes late due to my son has another appointment prior to follow up dental appointment. I confirm the appointment the day before and informed the person we will be 10-15 minutes late due to his two appointments back to back. She said we have grace period you will be fine. The day of appointments got there at 11:11 the receptionist Samatha said need to reschedule the appointment because I am 11 minutes late and the grace period is 10 minutes. Samantha stated that they are running behind so appointment has to be rescheduled. There were 4 patients waiting in the waiting room. Every time my son goes there we are waiting room minimum 30-40 minutes. I never complained that why I have to wait. First time we were late 11 minutes and they refused to see my son. My son has autism he got very upset why he didn’t see his dentist. When you have a special kid then you will realize how hard it is to explain why the dentist didn’t see him. Asked to speak with manager. The rude receptionist stated my manager Stephanie is not here she will call you whenever she will have chance. Now I will wait for manager see I will get a call. My son is going there for almost couple year never had this kind of incident. Felt like she was just discriminating. I wish I never have to deal with that rude, unprofessional receptionist again."

"Poor service my son had smashed in his front 4 teeth and they said the we’re going to push this to get him fixed fast and told me to call them ASAP to see a cancel when I got the cancellation appointment through a call, they didn’t respect it and said I didn’t have one. Now my son has to wait until 17th October to start eating solid food and is getting weak due to not being able to eat. Thank you for your help and understanding. I don’t know if you have kids but I would think that you will do anything to help you’re son. My son has full coverage and can be seen any time don’t need approval I called my insurance they said they did know why they wouldn’t help him."

"Very unprofessional and unorganized! I made the appointment a month in advanced and called to CONFIRM my appointment day before. When I got there the day of on time, they said my appointment was set for an earlier time. I asked to speak to a manager and didn’t speak to no one! Only the lady in the front that informed me that if the doctors two upcoming appointments didn’t show we will be seen. 40 mins later of waiting she proceeded to phone call one of the upcoming appointment if they were on their way. Not to mention a teenager took in their sibling and they just asked for the parents name! That’s when I got up and left!!! Never recommending!! This place needs to be looked into."