Allstate Insurance

"The people in this office are very rude day never answer the phone or return phone calls I wood never recommend this office"

"The reason there is one star is because I had to give at least a 1 star rating. I am currently an Allstate member. I have an auto policy with two vehicles and a home owners policy. I have been an Allstate member for 28 years. Prior to Jeremy Chavez, Eric Tryby was my agent. Eric and his team were excellent! Ever since Jeremy took over the business it has been nothing but disappointment. No one ever picks up the phone and the call backs are not in timely manner.Jeremy makes excuses that he is very busy. One has to wonder if I can count on Jeremy and his team to look out for my best interest when they are needed. If they don’t answer the phone how can I count on them? I began searching for a new agent. I called Mike Ponce’s office and a representative picked up on the first ring and provided me all the information I needed. I called Allstate and requested to become a customer of Mike Ponce. If you’re a customer of Jeremy, consider moving before you are disappointed!"

"Melissa Anton it’s very unprofessional and rude. She would not answer any of my questions or even simply return a phone call regarding a quote. I have canceled my car insurance with Allstate and I’m working on canceling my homeowners insurance because I will not put my money Into a company that supports such a unprofessional agent. Jeremy Chavez is very unprofessional himself when he supports an employee that is so rude to paying customers. Do not waste your money with Jeremy Chavez‘s Allstate company. Look at all the different reviews about the unprofessional Melissa Anton."

"It is currently September 19, 2021. I terminated my insurance (well tried to), on July 23rd. Though, I was charged for August. When this happened, I immediately emailed, and called Pauline. However, when I called, I was put on hold then 15 minutes later they hung up. This happened a second time, when I tried calling again. She has yet to return a call or even acknowledge my emails. I have now been charged for September as well, and still have not heard from anyone when trying to reach out. This office of Allstate is a poor representation of professionalism and communication. I am greatly looking forward to my August and September refunds."

"The owner Jeremy does not care about your business and neither does the horrible customer service agent Robert. Any other office will treat you better, these 2 guys do not represent a good office. Their other phone reps are nice but these 2 guys are the only licensed agents that CANT HELP!! Making complaints to ALLSTATE .. Do yourself a favor and choose a difference business to give your hard earned money to!! 8.25.2020 Just goes to tell, they have still not reached out, this place is a joke! He just loves taking the premiums though! I WOULD NOT RECOMMEND DOING BUSINESS WITH THIS PLACE!"