Drybar - Palo Alto

"Left 4 messages in 3 days, no returned phone calls. How do these people run a business?"

"I have visited Drybar Palo Alto tens of times. Generally it’s a good experience. I go there before important events so it’s not the kind of appointment that I can just reschedule to another day. Today, I received an email saying “Thank you for canceling your appointment. We’ll see you next time.” I called because the email was an error, and the person who answered indicated that they cancelled on me due to staffing. No phone call or apology. So if you are booking blowouts for important events, do not consider your appointment at drybar palo alto reliable."

"This place is horrible. The first time when I booked the appointment a month ago they called me close to the appointment day and changing the time which resulted my other schedule conflict. The second time when I booked, which was yesterday, they called me the day of, cancelling my appointment without any compensation. They said they only had one stylist and she called in sick. So as a business you have no backup plan if the person calls in sick? Also offers nothing to compensate the customer? They do charge a cancellation fee to customer who cancels last minute but apparently the other way around it is completely ok. I asked to speak with the manager and the reception person said the manager would call me back and they did not call me back. Absolutely disgusted at this salon for unacceptable customer service. How can you cancel appointments all the time without any compensation? Very disappointed and will not return or recommend anyone to go there."

"Fun place to go! I went before a holiday party to treat myself. The only thing is I wish they used a bitttttt less product because I felt like my hair was weighed down a lot. It seemed like they weren’t really sure what to use given specific hair types and more had general heavy hairspray! I’m sure service varies person to person though and I’d definitely return with some girl friends!"