Sequoia Pediatric Dentistry

"Dr Jack and his whole team are incredible. We first sought care at Sequoia Pediatric Dentistry when our (now 8 year old) daughter was 2. She had developed cavities in her front teeth, likely from night nursing, and my wife had all the mom guilt. We went to three other dentists who suggested putting our 2 year old to sleep to fill, or using a silver material that would essentially turn her teeth black for the subsequent 4 years but would likely arrest the cavities. Dr Jack was unbelievably kind and empathic, and recommended the least invasive solution- he put a little space between the teeth to help prevent anything from getting stuck between them, the observed every 3 months for the first year, then every 6 months until she lost those teeth a few months ago (~6 years later!). We now take all three of our children to Dr Jack, and have recommended him countless times over the years to friends and friends of friends who have driven all the way from Marin to see him. Incredible dentist, even more incredible human. (And all of my kids love him and love going to the dentist!)"

"Dr. Jack is the dentist I'd want for myself if I were a kid. I am so happy we found his dental practice in our new neighborhood. Our family is very COVID conscious and have not been good about keeping up with our routine dentist appointments since the pandemic hits. Of course, toddlers fight, accident happen and we needed an emergency appointment. We were able to get a same day appointment right away, even as new clients. They have a very safe COVID procedure to maximize social distancing and minimize exposure risk. Despite meeting the high level of sterility expected of clinics, the staff's amazing and warm bedside manner made the clinic a loving and happy place to be. My kids felt at ease as soon as they walked in, and we felt welcome as if we are a part of their family. My 3 years old was screaming, I love Dr. Jack, as soon as he walks out. I am very lucky we found such a great dentist for our family. Thank you Dr. Jack and his team! The exam rooms are clean, bright and has a TV. Parents can choose the TV show for the kids to watch, but the most important aspect is that I get to relax when the TV is on. My kids walk out today with big brught smiles on their faces. They love the toothbrush in their goody bags so much that they asked to brush their teeth as soon as they get home. This place is just magical!"

"My kids have been with Dr. Jack for 4 years. This is the most ridiculous experience in my life that the doctor threatened to call police if I don't leave. Here is a summary of my experience today on 1/7/2022: I checked in with front desk for my kid's filing on time at 2:40 pm. Upon checking in, I told front desk lady that there is an insurance update as 2022 we all switched from my husband's insurance to mine. The front desk lady told me the prior insurance was still active so she couldn't add the new insurance. After several back and forth, she added the new insurance as secondary but insisted the primary couldn't be changed. Then she printed out the updated estimates and told me I should pay $120 this time and another $120 for the next visit. By looking into the details, I found filling is fully covered, that $120 comes from an item called "inhalation of nitrous oxide". The lady told me this is required by the doctor but not covered by insurance. So this item is 100% self pay. As I'm not so good at English, I asked if she knew what it is and if this is necessary, She said she needed to check with the doctor. Then she came back and told me the doctor said this was required if I wanted to do the filling in this dentistry. If I don't want it, they can transfer me to a different clinic. Plus, it's 3:04 now, and my appointment was scheduled at 2:40 pm, so there is no way the doctor can do the filling today. I need to pay copay and reschedule. I asked to meet the doctor to learn more about it but got rejected. Then I raised my voice up a bit and told her this doesn't make sense to me. I had an appointment with the doctor now, why he even didn't have time to meet me? Right after that, dr. Jack came out and said "I heard you scream at my staff, and you are impacting the operation of our clinic. I asked you to leave now, otherwise I will call police". I was shocked and I told him it's ok to call police if he believed that was the right thing to do. I need an apology and I wasn't screaming at all. After that he called police, and told me that he had plenty of time sitting in the front desk to wait for the police to come. At the end, as my kid was a bit scared, and I need to rush back to pick up my younger one. I decided to leave the office without arguing anything more. But I don't feel my kid and I deserved to be treated in this way. This rude and arrogant attitude wasn't even close to anything "kids friendly". As the owner of this dentistry, if he did has plenty of time waiting for the police to come, why not just spent 3 minutes to learnt what was going on before being so rude? As my 4 year old was standing besides me, has he ever thought about threatening to call police gonna make the kid feel nervous? I wasn't yelling, or screaming, or saying anything improper, I was just asking a question! If anyone saw this review, and has any idea about what I can do to let dr. Jack to apologize for his rude behavior, please contact me! My kid kept asking me if there will be a police car following us home on our way back. I felt really sorry that he was put in such a bad situation. Dr. Jack, it doesn't matter how advanced the equipments you have, or how beautiful your clinic is, the most important thing is to be a doctor is having empathy."

"I recently visited with my two young children and they both had a great experience at the dentist! The whole process was smooth- the online forms were easy and convenient to fill out. Dr. Jack and the dental hygienist were very personable and Dr. Jack made my children feel comfortable while he explained everything. My kids are already asking to go back!"

"We had our first appointment at Sequoia Pediatric Dentistry today and had an awesome experience. The office is clean and beautiful and Dr. Jack and the staff are so friendly. All our communication to set up the appointments were through Angelina and she was quick to respond, professional, and kind. I took my 5 yr old, 3 yr old, and 1 month old (to consult about a lip tie) and my older kids loved it. They got to see all the tools, watch TV, and then got toys at the end. I was worried about my 3 yr old but Dr. Jack and Eva made him feel so comfortable during his cleaning. We'll be going here for our future appointments for sure."