Union Dental

"Disgusting! 0 Stars!!! This is by far the most unprofessional office I ever dealt with. Worst customer service and dentistry I experienced in my life!"

"Asked if they could handle dementia patients, didn’t seem too likely from their response. Was told that if I didn’t give them a 48 hour notice they would charge me $40.00, I show up at 9:20 am and the drs are not in, no call, only tried to call…so i don’t get $40.00 for their no show? They also make a bunch of appointments to charge your insurance, it’s a very big job just to get someone with dementia to the appointment. So we will go elsewhere, I’m sure a sorry isn’t good enough for customers, they probably still charge $40.00 we love greedy dentists policies, not!"

"I liked going here. The my were very reasonably priced. I guess they have raised their rates now. What cost me $20 dollars plus my insurance last year was going to cost me $619 this year plus the $1600 they were going to get from my insurance. Ugh I need a new dentist office."

"Prior to filling out my benefit package I called to make sure they accept the insurance and see when I could make a new patient appointment. The woman assured me they did accept the insurance and could schedule me an appointment later that week. So I filled out my benefit package and sent it in. Then on my appointment day 2 hours before my appointment they call me and tell me that they don't accept my insurance in that office. That their company does accept my insurance but not in that office, the office that does is in south San Francisco. A major inconvenience because I based the choice I made on my benefit package on the information I received when I first called. Now I'm hoping I change my benefit package, so I don't have to drive 1.5 hours to an office that does take my insurance."

"Had a tooth pulled in September 2018. Pre-authorization for a bridge replacement was sent thereafter. Now is January 2019 day before appointment for the bridge and I'm told there is out of pocket expense because they never received reply from my insurance. Isn't it their job to do a follow up well before my appointment rather than assume I'll just pay when its covered on my insurance? Service at this place seems to be in a major tailspin. Disappointing. Waited 4 months for them to tell me they basically dropped the ball on this one. Now I'm on another waiting list for 2 months longer. 6 months to get a bridge (maybe more?). Rediculous!"